crappy experience at the VZW store

Discussion in 'HTC ThunderBolt' started by alquix, Mar 17, 2011.

  1. warped1987

    warped1987 Member

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    Honestly I don't see why anyone feels the need to run out and get this phone that is so huge its like one step away from getting an iPad, and the design is so similar to the iPhone 3g, what's the big deal about the phone, its nothing special, ppl just want ti cuz its new and has a retarded kick stand. I will stick to my practical Droid 2 anyday. Touch screen only phones are a pain in the ass too. But, about dealing with verizon, yes, they are an extreme pain in the ass, but so are all carriers, at&t was terrible too

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  2. GDP

    GDP Member

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    Hmm. I've never gotten charged $20 to do an annual upgrade. I usually go to a local place which is just an "authorized retailer" though. They are cheaper and I never run into these extra fees that the corporate stores seem to charge.

    Can't wait to pick up my thunderbolt tomorrow!!

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  3. Its TwiX

    Its TwiX Member

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    That's not bad at all... I went to Verizon with my brother and his wife to get the Thunderbolt. My brother is literally 4 days before his New Every 2 and the sales rep that helped him looked at his account on their gangster tablet and said he could only get the Thunderbolt if he bought it at full retail. I almost wanted to butt in and try to figure out what was wrong but I waited. So then another sales rep asked for me and what I needed. I said "Thunderbolt". He looked up my account and I was sort of looking at the screen and saw it said "Eligible for One-Year Upgrade: N" and was quite confused. He looked at the date I started the account and noticed I was well past one year. He came back and said I was eligible now. I told him that my brother was literally 4 days from his New Every 2 and was told he couldn't upgrade and was wondering what was going on

    There was another lady who said she was 1 day before her NE2 and bought it full retail. Why she wouldn't try to figure out why she counted get the discount I don't know...

    Pretty sad if you ask me. I wonder how many sales they lost due to that problem.

    The sales rep also told me it had 32 GB on-board memory. I, being the nice person I am, pulled him aside and corrected him.

    During the sale, he got an upgrade on the device. Probably to fix the problem lol. I wanted to burst out laughing but I contained it and left with my new Thunderbolt in hand.

    Oh, almost forgot to mention that they didn't have any invisibleshield for the Thunderbolt. They have them for a ton of other phones but don't get any for the Tbolt on launch day?

    That was pretty much my morning... :D
     
  4. BGKris

    BGKris Member

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    I had a great experience today. For some reason when they rung me up for 1 year pricing. It kept showing 249.99 instead of 319.99. So they said it was probably a glitch. Tryed it twice and kept coming up 249.99. So I just paid that and thought it was my lucky day. Lol. So the rep at the store calls me back saying that Verizon might put me on 2 year automatically because of te price. So I come back. Still ringing me up at 249.99. So I ended paying the difference for the 1 year. Showed up as misc hardware upgrade. Weird huh?

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  5. BGKris

    BGKris Member

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    Should I call Verizon and ***** about the price issue?

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  6. stealthgriffin

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    If you can't get a corporate store to move your date, go to an indirect. They can move it seven days.

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