Dropped my phone last night and shattered the screen. Only had the phone for 2 days. Good news is it is covered by insurance and they've already approved my claim. Bad news is the phones on backorder. Asurion says I'll receive an email when the phone's available but no information on when that may be. Sucks...does anyone know if it will be a refurbished phone or brand new? The rep said its a 50/50 chance on whether or not the phone will be new or refurbished because the phone just recently became available. What an answer...My phones a white 32GB Verizon.