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Cracked Screen

Discussion in 'Droid RAZR' started by jgoff0015, May 8, 2012.

  1. jgoff0015
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    jgoff0015 New Member

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    Needing some advice! We bought my 12 year old son a RAZR on 05-07-12 at Wal-Mart, at 4pm we gave him the phone by 6pm he went to hand me the phone to call verizon and put insurance on it and literally dropped it about 3 ft face first on the floor. Picked up the phone and the screen was shattered! At the same time my husband was on his way to pick up the otter box (which it is in ) less than 24 hours after purchasing the phone. I called Motorola and Verizon and they tell me there is nothing they can do for it. I have called the only 2 places in town where you can have the glass fixed and they want 350 to replace the screen. The main reason we got the phone was for the gorilla glass and protective backing. The lady we spoke to at Verizon told us it can be dropped and was promotting the Gorilla Glass like it was indestructable ( which unfortunatly she was fired prior to buying the phone ). Looking for any suggestions?
    I thought that maybe Motorola would stand beside the phone and at least help replace the screen, but they won't! All they keep saying is I am trying to get a new phone out of the deal, but honestly I just want the screen repaired by someone who knows what they are doing and will not charge more than the phone is worth!
  2. jpcalhoun
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    jpcalhoun Well-Known Member

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    Unfortunately you're experiencing what a number of Razr users have experienced, a shattered screen. Gorilla glass is more scratch resistant and shatter proof than most, but it is not indestructable...it all depends on how it hits the floor and what type of floor. One thing you might consider is putting the phone on ebay for sale. There are a lot of people looking to buy a Razr for spare parts. You won't be able to reclaim you investment, but you can get something for it.
  3. jgoff0015
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    jgoff0015 New Member

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    Thank you for your help. At the moment we are just going to ship it off to Motorola and have the screen repaired for 125.00.
  4. Enemyofthestate
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    Enemyofthestate New Member

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    Didn't know they did that.

    Sent from my DROID RAZR using Droid Forums
  5. jpcalhoun
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    jpcalhoun Well-Known Member

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    I understand, that's probably the best thing you can do. The Razr is a great phone...you'll love it when it gets back from repair. Motorola has a very good repair service. Good luck.
  6. jgoff0015
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    jgoff0015 New Member

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    It takes awhile and they also said if the screen was a malfunction then they would cover the cost. It is much cheaper than my local places.
  7. Enemyofthestate
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    Enemyofthestate New Member

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    Ya 125 isn't really that high considering moto is doing it

    Sent from my DROID RAZR using Droid Forums
  8. 94lt1
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    94lt1 Super Moderator Staff Member Premium Member

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    At least moto repairs are backed by the warranty on the repair. If someone else cracks open the phone, warranty is void unless they're a certified repair facility... I'm actually not sure if there are any moto certified repair facilities other than sending it back to moto itself....

    DROID RAZR MAXXAMIZED!!!
  9. FoxKat
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    FoxKat Super Moderator Staff Member Premium Member

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    So sad.

    As you would find if you searched, there are stories of people dropping them from a 2-story ladder and suffering no damage to the glass, and then there's the story of a girl who dropped her Gold chain bracelet onto the face from less than a foot above and cracked the screen. :frown:

    The glass is stronger by far on a pound for pound basis, but it is also extremely thin, so if compared to the [thicker and heavier] glass screens on earlier phones, it may be either slightly stronger or slightly weaker in resisting cracking, but is definitely stronger at resisting scratches.

    Good luck and I suppose lesson learned for everyone here...if you are even remotely likely to drop the phone, buy the insurance immediately upon purchase of the phone, but at the very least buy and install a protective case.
    Last edited: May 8, 2012
  10. FoxKat
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    FoxKat Super Moderator Staff Member Premium Member

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    All great points. People call me crazy for taking my car to the dealership's factory authorized repair center, but I have never been disapointed with the work and I can't tell you how many times they've alerted me to additional repairs needed which I was completely unaware of, and were covered under warranty!

    Motorola is a great company, an ICON of American ingenuity and a testament to the best of the best. Anyone who doesn't recognize Motorola for what it really is - flaws and all - as being an incredible American institution is looking at it through a microscope and seeing only the blemishes that are visible on any company and which are visible without the microscope on many.
  11. FoxKat
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    FoxKat Super Moderator Staff Member Premium Member

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    Not to hijack the thread, but thanks 94lt1 for giving me my 300th "Like"! See below! :icon_ lala:

    View attachment 49856
  12. nickram97
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    nickram97 New Member

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    OK so i see all of these post about the razr droping from places well i can top that.......:mad: i didn't even drop mine i have only had mine for a few weeks now and it pressure cracks on the inside of the phone i took my phone out and all i see is a tone of cracks inside the phone so i run my finger across the screen and there is nothing but a scratch and i thought this gorrila glass was suppose to be all that well right now i am very pissed off and dissatisfied with this phone right now!!!!!!!!!!!!:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:
  13. 94lt1
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    94lt1 Super Moderator Staff Member Premium Member

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    Any time!! If I actually hit LIKE on all of your posts that I like.... you'd have tons more...:)

    DROID RAZR MAXXAMIZED!!!
  14. Enemyofthestate
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    Enemyofthestate New Member

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    Well said and agree completely

    Sent from my DROID RAZR using Droid Forums
  15. FoxKat
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    FoxKat Super Moderator Staff Member Premium Member

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    And so what's stopping you???? :icon_ devil:
  16. 94lt1
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    94lt1 Super Moderator Staff Member Premium Member

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    Lol.... fear of being suspended for abuse of the like button ;)

    DROID RAZR MAXXAMIZED!!!
  17. TisMyDroid
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    TisMyDroid New Member

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    This seems more to be a warranty issue and not an insurance issue. Sounds like maybe the battery swelled and put pressure on the glass from the inside. Maybe it got too hot. Take it to a Verizon store and explain what happened. I can't imagine that it would not be covered under warranty.

    Sent from my DROID RAZR Maxx using Droid Forums
  18. FoxKat
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    FoxKat Super Moderator Staff Member Premium Member

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    Pressure cracks are the hardest to understand for some, and I am very sorry for your experience. In your case however, the Gorilla Glass didn't crack, it was the display. That is NOT made of Gorilla Glass and IS succeptible to rupture due to excessive flexing or a strike in the right spot. The very fact that the Gorilla Glass didn't break but the display did is more proof of its extra strength. Still, it's very thin and that's both a good and bad thing. Good because with thinness comes increased flexibility without failure. Bad because it doesn't withstand flexing and add protection from flex to the display.

    There have been many threads about peoples' phone displays breaking due to carring them in their front or back pockets and getting twisted or bent while doing things like reaching down to pick up something, or sitting on them. I have to laugh at how many times I see (mostly) girls walking along with their iPhones sticking out of their back pockets. I wonder how many wind up broken.

    Another thing that perhaps lends this phone to greater risk from display breakage is that it is so thin altogether, that it therefore also becomes rather flexible when compared to other thicker-form factor phones of the past and present. Even though the laminate manufacturing and assembly is supposed to strengthen the entire phone - and it does, it still will bend and since the display is NOT Gorilla Glass, it is more succeptible to fracture due to flex.

    One more possibility is that the battery inside may have swelled slightly (as is considered normal to swell upto 10% during lifetime), and that additional pressure from inside could be the cause. And yet there is still another possibility. When glass is cut, the edges if viewed under a microscope look like the edge of a rock outcropping with cracks and jagged edges and not the smooth surface we see with the naked eye. Each one of these tiny cracks at the glass's edge is an accident waiting to happen. The stress at those "fissures" is just a tiny flex in the right way at the right place away from a crack completely across the surface. We have to remember, we're carrying around a thin pane of glass...

    Imagine if I asked you to carry in your pocket, a rectangular piece of window pane. You'd tell me no, because you'd be concerned that at the first sign of pressure it would snap and might cut right through your pocket into your leg. You'd be right. So we have Gorilla Glass to thank for both making us feel more confident to do so, and for protecting us when the display does break that it will hopefully not break with it and keep our leg whole.

    We push and push for cutting edge technology and then when a company produces a RAZR (no pun intended), we find that we have to change our way of using that technology as the old ways don't work so well anymore.
  19. 94lt1
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    94lt1 Super Moderator Staff Member Premium Member

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    I'm sorry about your experience. BUT.. your not the first, nor will you be the last.

    I love moto build quality but as devices get thinner and thinner, and wider and longer... you quickly reach a point where the phone or device has a rigidity issue.

    This device doesn't have the same frame as say a Bionic or any of the previous generation moto phones. The phone flexes when put under torsional stresses.... and guess what gives...... the internal screen.

    Not to point a finger in anyone's face but.... this is a thin device. That's why I keep mine in an otterbox defender. For just this reason...... when Samsungs flexible screen is perfected and others are implementing their version, these phones will be much more durable.

    DROID RAZR MAXXAMIZED!!!
  20. 94lt1
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    94lt1 Super Moderator Staff Member Premium Member

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    Dang... I was slow on the draw here lmao. But..... I concur....^^^^^

    DROID RAZR MAXXAMIZED!!!
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