13 days after my g/f bought her thunderbolt she dropped it 3 feet and the screen cracked in 2 places. There is no insurance on the phone. She tried getting answers from the rep before today, the 15th day but couldn't get to the bottom of things. What are her options? She called PCD which is apparently the warranty company and they said they could look at the phone and might replace, but it's obviously not a manufacturing defect so if they don't replace it outright they would charge her "around" $160 to fix the screen. Is there anyplace else who would replace the screen for cheaper? $160 + shipping both ways seems a bit much.