Cracked my glass!!

Discussion in 'Droid RAZR' started by patmc81, May 31, 2012.

  1. patmc81
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    patmc81 New Member

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    I have the insurance from Verizon dose it cover the screen cracking? Thanks

    Sent from my DROID RAZR using Tapatalk 2
  2. zomnomnombie
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    zomnomnombie Active Member

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    Insurance yes.

    Warranty no.
  3. patmc81
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    patmc81 New Member

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    Lol warranty doesn't cover idiots you work with dropping a piece of granite on your phone. Just wanted to make sure before I called they would cover it. Any clue how much it will cost? Thanks

    Sent from my DROID RAZR using Tapatalk 2
  4. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    It's either 90-100$.

    DROID RAZR MAXXIMIZED!!!! PREPARE TO BE VANQUISHED!!!
  5. Jmoore1701
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    Jmoore1701 Member

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    yes, I think my insurance with Verizon has a $100 deductible.
  6. Droid4G
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    Droid4G New Member

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    I replaced my RAZR several months ago due to a cracked screen. Filed the claim online, paid the $100 deductible and got my replacement in 2 days. Better than paying full retail price :)

    Sent from my DROID RAZR using Tapatalk 2
  7. That_Guy™
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    That_Guy™ New Member

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    Is that for a brand new phone or a refurb?
  8. Caesars
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    Caesars Well-Known Member

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    I learn something new every day Hehe
    Last edited: Jun 6, 2012
  9. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    Should be for a brand new phone. Insurance should replace with new, warranty can be CLNR.
  10. palnews26
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    palnews26 New Member

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    That sucks!
    Does it still work?
    I cracked my X and used it for a few months.
    Held it together with a screen protector.
  11. Caesars
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    Caesars Well-Known Member

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    Wait Verizon uses new phones for insurance? I may have been tempted to do that Hehe, I just assumed they were refurbs....of course I do know what assume means Hehe.

    Sent from my DROID RAZR using Tapatalk 2
  12. Droid4G
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    Droid4G New Member

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    Disclaimer says the replacement may be a refurb however the phone I received was probably a brand new model.

    Sent from my DROID RAZR using Tapatalk 2
  13. patmc81
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    patmc81 New Member

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    Mine was refurbished . Lol 86 point check it said.

    Sent from my DROID RAZR using Tapatalk 2
  14. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    Really??? This was whose insurance, Verizon's or a third party's? I thought from recollection that at least the third party one replaced with new. I suppose if it was Verizon's that may be how they keep the premium low and defray costs, while still making a profit, because we all know extended or supplemental warranties are BIG BUCKS.
  15. cr6
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    cr6 DF Super Moderator Staff Member

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    I was sent a new phone, not a refurb, when I cracked the glass on my Fascinate last year. $89 deductible and next day got my replacement. Quick & painless process through the Asurian website. (Verizons ins. provider)

    **tap'n**
  16. Reiles
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    Reiles Premium Member Premium Member

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    I have replaced through Verizon's warranty center and I received a refurbished model. Asurion seems to replace with "like new" models. $100 deductible unless stolen, with a valid police report.
  17. Caesars
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    Caesars Well-Known Member

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    I know when I worked at sprint, asurion usually sent refurbs, but I doubt sprint and Verizon have the same agreements.

    Sent from my DROID RAZR using Tapatalk 2
  18. Droid4G
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    Droid4G New Member

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    I filed mine through Verizon's Asurion Insurance. Mine was packaged like it was a new phone - plastic cover on the screen and back, manuals/paperwork, USB cable and plug. Regardless if it's new or a refurb,
    the replacement works great and I only had to pay $100; i prefer that over $599 :biggrin:
  19. ddfuji
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    ddfuji New Member

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    my replacement was a refurb. most of them are refurbs. why send good phones out to people only paying 90? they send there brand new phones to people paying full price.
  20. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    ddfuji, I understand that reasoning, but when I buy auto insurance, and then I total my car (as did happen when I was broadsided and flipped), I don't expect the insurance company to go and get a "Like New Replacement" vehicle, I fully expect a showroom new vehicle, <10 miles on odometer (*and I did*).

    As for the packaging, if it is a brand new phone, it will come in a Motorola branded and fully printed box inside a shipping box, and will come with all original accessories, including a new SD card and SIM. If it is a CLNR (Certified Like New Replacement), and you have the Verizon insurance it will come alone in a shipping box with a white cardboard folded insert, and the phone will be slipped under a plastic sleeve shield on that insert to keep it from flopping around during shipping. It will come bare, no accessories, but will appear brand new and will have all the same screen and back plastic protection tapes over it. I can't speak for how items replaced by Asurion will be packaged since I've never bought the insurance.
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