Cracked Motorola Droid screen

Discussion in 'Android General Discussions' started by rtlange268, May 11, 2010.

  1. rtlange268
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    rtlange268 New Member

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    I've been following news on this site ever since I first purchased the Droid back in December, but now after 5 months my once perfect Droid now has a large number of cracks throughout the screen due to a rough Tuesday night. The phone itself still works fine for running apps and regular usage, but the cracks definitely are distracting when using it. From looking around online I know that the warranty doesn't cover cracked screens, so my question is has anyone else broken their screen? And if so how did you get it replaced? Was it pricey? (I'm thinking most likely it will be..) Thanks in advance
  2. HermitObserver
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    HermitObserver New Member

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    If I'm not mistaken, you can order insurance for the phone from a call or text from the phone itself. Now I may be wrong, but I'm almost positive you can still order insurance and file a claim.
  3. rtlange268
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    rtlange268 New Member

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    Thanks for the reply, I have the Asurion Wireless Phone Protection plan but I'm not sure if a cracked screen is covered in the plan or not. I'll look into it but I know its $89 just for the deductible
  4. jayb
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    jayb New Member

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    It is covered I had to get mine replaced unfortunately.
  5. darksiiide
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    darksiiide New Member

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    I thought the screen was gorilla glass? Pretty much unbreakable and scratchproof? I guess its nice to know this now.

    Sent from my Droid using Tapatalk
  6. nerdbox08
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    nerdbox08 New Member

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    There have been several threads about this, debates if you will.

    Gorilla Glass is a highly RESISTANT glass, not bullet proof.

    Even though you see the videos of keys not being able to scratch the glass, many users have reported debris similar to sand in their pocket that has scratched the screen. Several owners have also gotten cracks from dropping it, but it appears more to be hitting the phone at a certain angle/spot to cause stress across the plate of glass opposed to applying direct force to it.
  7. Guchi
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    Guchi New Member

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    mine broke once too
    [​IMG]
  8. SSHGuru
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    SSHGuru New Member

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    When my dad showed me his incredible he said they put a protective scratch screen on it...

    We were at dinner so I took a fork to my droid glass... no marks.
  9. takeshi
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    takeshi New Member

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    Sure it does. You can always look up the info online yourself (or call 611):
    Verizon Lookup

    The scratching material needs to be harder than the screen material. Keys are not and I'm guessing your fork wasn't either.
    Last edited: May 12, 2010
  10. bamfsig45
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    bamfsig45 New Member

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    I thought the deductible was 90.00 for the Droid.

    Mine saying 50.00, is that an error?

  11. jayb
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    jayb New Member

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    Mine was only 50 also.........You probably got " grandfathered " in on that price. That is what they told me.........I only paid the 50 ded. also.
  12. ausstone
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    ausstone New Member

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    Check this out...A little too much fun on a Friday night.

    & I ordered an insurance replacement...got a refurbished one. The refurbished lost it's touch ability so I called Asurion...I was SUPER nice to the guy on the phone and the next day--I got a brand new droid in the verizon box. I was very surprised.
    [​IMG]
  13. Badadio
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    Badadio New Member

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    This happened to me as well and I was able to obtain a refurbished Droid for 50 bucks just by calling VZW and talking to a representative.

    This begs the question, however, if there is a protective device out there to help protect the fragile-as-eggs screen?
  14. jayb
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    jayb New Member

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    Just seen that " Directfix " will have another shipment of screens in soon.

    If you want to take the time to do it that way , it might save you some $$.

    And I got a brand new Droid when I got mine replaced. They didnt have any refurb's at the time.........Lucky me dancedroid
  15. Detonation
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    Detonation New Member

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    Please read this. Glass Screen Durability Test: A Lesson on the Mohs Hardness Scale

    The glass doesn't get scratched by keys,etc because the glass is harder than the key's metal. But stuff like sand is harder and therefor scratches it.
  16. Vitticeps
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    Vitticeps New Member

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    I don't see why so many people expect the screen to be indestructible? It is glass after all. If you drop it, it can break. Even "bullet proof" glass still breaks, it just has other materials in it that holds together and stops the bullet from penetrating.

    But seriously, for how thin and small the screen's glass is, it is pretty tough. I've dropped mine on concrete 3 or 4 times and it's still intact with one tiny scratch that's almost imperceptible.
  17. smokiedabong
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    smokiedabong New Member

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    Today another Droid died . He will always be remembered , he had a nice funeral .

    [​IMG]

    [​IMG]
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