Cracked Motorola Droid screen

Discussion in 'Android General Discussions' started by rtlange268, May 11, 2010.

  1. rtlange268

    rtlange268 New Member

    Joined:
    May 11, 2010
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    I've been following news on this site ever since I first purchased the Droid back in December, but now after 5 months my once perfect Droid now has a large number of cracks throughout the screen due to a rough Tuesday night. The phone itself still works fine for running apps and regular usage, but the cracks definitely are distracting when using it. From looking around online I know that the warranty doesn't cover cracked screens, so my question is has anyone else broken their screen? And if so how did you get it replaced? Was it pricey? (I'm thinking most likely it will be..) Thanks in advance
     
  2. HermitObserver

    HermitObserver Member

    Joined:
    Feb 6, 2010
    Messages:
    310
    Likes Received:
    0
    Trophy Points:
    16
    Ratings:
    +0
    If I'm not mistaken, you can order insurance for the phone from a call or text from the phone itself. Now I may be wrong, but I'm almost positive you can still order insurance and file a claim.
     
  3. rtlange268

    rtlange268 New Member

    Joined:
    May 11, 2010
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Thanks for the reply, I have the Asurion Wireless Phone Protection plan but I'm not sure if a cracked screen is covered in the plan or not. I'll look into it but I know its $89 just for the deductible
     
  4. jayb

    jayb Member

    Joined:
    Dec 14, 2009
    Messages:
    146
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    MO.
    Ratings:
    +1
    It is covered I had to get mine replaced unfortunately.
     
  5. darksiiide

    darksiiide Member

    Joined:
    Apr 29, 2010
    Messages:
    101
    Likes Received:
    0
    Trophy Points:
    16
    Ratings:
    +0
    I thought the screen was gorilla glass? Pretty much unbreakable and scratchproof? I guess its nice to know this now.

    Sent from my Droid using Tapatalk
     
  6. nerdbox08

    nerdbox08 Active Member

    Joined:
    Jan 2, 2010
    Messages:
    1,154
    Likes Received:
    0
    Trophy Points:
    36
    Location:
    Michigan
    Ratings:
    +0
    There have been several threads about this, debates if you will.

    Gorilla Glass is a highly RESISTANT glass, not bullet proof.

    Even though you see the videos of keys not being able to scratch the glass, many users have reported debris similar to sand in their pocket that has scratched the screen. Several owners have also gotten cracks from dropping it, but it appears more to be hitting the phone at a certain angle/spot to cause stress across the plate of glass opposed to applying direct force to it.
     
  7. Guchi

    Guchi Active Member

    Joined:
    Dec 13, 2009
    Messages:
    1,074
    Likes Received:
    0
    Trophy Points:
    36
    Ratings:
    +0
    mine broke once too
    [​IMG]
     
  8. SSHGuru

    SSHGuru Silver Member

    Joined:
    Nov 23, 2009
    Messages:
    3,824
    Likes Received:
    30
    Trophy Points:
    163
    Location:
    Fort Lauderdale
    Ratings:
    +30
    When my dad showed me his incredible he said they put a protective scratch screen on it...

    We were at dinner so I took a fork to my droid glass... no marks.
     
  9. takeshi

    takeshi Silver Member

    Joined:
    Nov 29, 2009
    Messages:
    4,581
    Likes Received:
    0
    Trophy Points:
    151
    Ratings:
    +0
    Sure it does. You can always look up the info online yourself (or call 611):
    Verizon Lookup

    The scratching material needs to be harder than the screen material. Keys are not and I'm guessing your fork wasn't either.
     
    Last edited: May 12, 2010
  10. bamfsig45

    bamfsig45 Member

    Joined:
    Nov 3, 2009
    Messages:
    883
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    ICT
    Ratings:
    +0
    I thought the deductible was 90.00 for the Droid.

    Mine saying 50.00, is that an error?

     
  11. jayb

    jayb Member

    Joined:
    Dec 14, 2009
    Messages:
    146
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    MO.
    Ratings:
    +1
    Mine was only 50 also.........You probably got " grandfathered " in on that price. That is what they told me.........I only paid the 50 ded. also.
     
  12. ausstone

    ausstone New Member

    Joined:
    Dec 18, 2009
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Nashville, TN
    Ratings:
    +0
    Check this out...A little too much fun on a Friday night.

    & I ordered an insurance replacement...got a refurbished one. The refurbished lost it's touch ability so I called Asurion...I was SUPER nice to the guy on the phone and the next day--I got a brand new droid in the verizon box. I was very surprised.
    [​IMG]
     
  13. Badadio

    Badadio Member

    Joined:
    Feb 17, 2010
    Messages:
    61
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    This happened to me as well and I was able to obtain a refurbished Droid for 50 bucks just by calling VZW and talking to a representative.

    This begs the question, however, if there is a protective device out there to help protect the fragile-as-eggs screen?
     
  14. jayb

    jayb Member

    Joined:
    Dec 14, 2009
    Messages:
    146
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    MO.
    Ratings:
    +1
    Just seen that " Directfix " will have another shipment of screens in soon.

    If you want to take the time to do it that way , it might save you some $$.

    And I got a brand new Droid when I got mine replaced. They didnt have any refurb's at the time.........Lucky me dancedroid
     
  15. Detonation

    Detonation Member

    Joined:
    Jan 20, 2010
    Messages:
    932
    Likes Received:
    6
    Trophy Points:
    18
    Location:
    Wisconsin
    Ratings:
    +6

    Please read this. Glass Screen Durability Test: A Lesson on the Mohs Hardness Scale

    The glass doesn't get scratched by keys,etc because the glass is harder than the key's metal. But stuff like sand is harder and therefor scratches it.
     
Search tags for this page
android crake screen
,

broken android screen

,

cracked android screen

,
cracked screen droid 2
,

motorola broken screen warranty

,
motorola droid maxx broke screen but was gorilla screen and unbreakable
,
motorola screen cracked
,
razr maxx screen repair nashville, tn
,
smashed droid 3 screen
,
will motorola cover warranty if glass is cracked