Cover "water damage" area on droid

Discussion in 'Android General Discussions' started by olletsocmit, Dec 10, 2009.

  1. Droids

    Droids Member

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    In the past they would get you a new one if they didn't have a refurb available. Demanding that you take a much lesser phone in exchange is not credible, even if their terms dictate they can. I have to file a claim soon as well, been living with a cracked screen for awhile now. They can replace it with a Droid 1, Droid 2, or Droid X, but nothing else. In fact I'm going to wait until Droid 2 is out before I make a claim. :)
     
  2. gmmurphy

    gmmurphy Member

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    i feel the pain, 2 weeks after i got my droid, plop in the toilet out of the top pocket. i had the insurance however a week to get it to me. took my wifes upgrade for $100 had it the next day. i thought the contract said same like kind or quality? eris or devour, wtf.
    i would hound them until the replace with a droid x or droid. keep calling until you get satisfaction. you will eventually get a CSR that just wants you off the phone. worked for me in so many ways with Verizon.
     
  3. Ice_Cold

    Ice_Cold Member

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    Well I went to the local VZW store to see what they can do. Waited for about 45min to talk to a supervisor. Told him the situation with Asurion trying to push the eris on to the people that have the Droid. He said that he would have to hear it for himself. Any way when the asurion rep and supervisor said that the droid was no longer being made he went off the deep end. "What are the people that bought Droids and ins going to do when their droid breaks?" Reply was "we will give them the Eris."

    The Rep wasn't happy with that and asked for the inhouse recovery Dept. Apparently this is Asurions Dept that handles in store ins claims. Any way after about 25 min I got a brand new Droid right out of the box. Long story short go in upset and VZW will do their best to make it right.
    Oh btw, when I was finishing up the VZW sales rep said "I guess we know who bought up all the Eris stock when we discontinued the phone." and was told that if I have any more issues with Asurion just come to the store directly
     
  4. RW-1

    RW-1 Silver Member

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    Yeah, imagine when you go and find out you have to ship away your phone while they attempt to fix/repair it before replacement... You will not be getting a replacement in any timeline like the Asurion one.

    Have fun with that!
     
  5. dolpns13

    dolpns13 Member

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    Damn man... Thats a great Idea... I might consider doing this.
     
  6. sic0048

    sic0048 Member

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    I'm sure you realize this, but I am posting it more for the benefit of others that might read it. BB Black Tie protection does not cover lost/stolen equipment. Asurion does. That is one of the major differences between them.


    $79.99 is the price with a new 2 year commitment. Full retail price is $479.99 which is what it will cost to replace it.
     
  7. schoond

    schoond New Member

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    Success! At much angst and stubborness, Asurion is now sending me a new Droid. I went to my local store and the tech was sympathetic but had no authority over the insurance company. He checked the Devour and the Eris and neither is compatible the the multitude of accessories I bought with my Droid, so I would need to purchase new accessories. NOT. Neither of the options offered a dock, so I would not be able to use that feature. The tech told me I could upgrade one of my kid's phones (for $150) and give the kid the Asurion replacement. NOT. Finally, the tech called Asurion and they started to tell him the Motorola Droid was no longer being manufactured. lol He "got his dander up" and firmly told them that the Motorola Droid is most certainly being manufactured as it is currently Verizon's premiere phone. Lo and Behold, the Asurion rep then said that the Droids are out of stock and they are backordered and that's why only similar models show up as replacements. She said they never know how many Droids to keep in stock. She told him I have to call Asurion every day and hope that the Motorola Droid is in stock when I call. When it is, I can complete my claim and they will send me one. No, she doesn't know when more are expected in. What a zoo. I suggested they put a check box option on the website that says something like "Your current phone is out of stock. Check here if you are willing to wait and be placed on the backorder list, or, you may select one of the following similar phones". And, guess what? They could run a report on how many boxes are check marked and order at least that many. They could also study the trends to see what the average amount of replacement phones they need on hand. Is this not common sense in this "new" computer age? All of this happened Wednesday night. I dutifully called Thursday morning and had to re-explain that I just wanted to know if the Droid replacements are in. No, they were not. But, viola! This morning I called and the Asurion rep called up my 4-day old unfinished claim and said that "Yes, we have the Droid replacements now". She acted like I was a nimrod when I was so excited to complete the claim. They are now overnighting a new Droid to me. Since this is a Friday, I should expect it on Monday. Holy smokes, one little checkbox on a web page and I would be a completely happy customer.

    Lessons learned, if you use the insurance, do not accept that you cannot get your current phone replaced. The website will not offer you the option to wait for backordered hardware, which you can do. I'll be they make a ton of $$ replacing $600 phones with $250 phones.

    Thanks for allowing me to rant, and for this wonderful forum.
     
  8. paperdoll11789

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    im not sure if this had been posted on here yet but from what i was told and read there is also some water dam. sticker type things on the inside also for reasons of people trying to get around the ones on the outside. But this could be a rumor
     
  9. dolpns13

    dolpns13 Member

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    Say what? Thats messed up!!!

    The insurance covers everything, including water damage.. The 1 yr warranty is what doesnt cover water damage
     
    #45 dolpns13, Jul 16, 2010
    Last edited: Jul 16, 2010
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