Could I get Verizon to waive off my vCAST charges?

Discussion in 'Android General Discussions' started by Crazy, Jul 28, 2010.

  1. Crazy

    Crazy Member

    Joined:
    Jan 1, 2010
    Messages:
    101
    Likes Received:
    0
    Trophy Points:
    16
    Ratings:
    +0
    Okay so I subscribed to the one day vCast subscription two times ($3.00) each..

    So heres the story.

    I tried to watch world cup soccer the first time and when I tuned into the ESPN stream, it played the audio but didn't know any picture so I was like "wtf.. screw it"

    Couple of days later, I subscribed again thinking it wouldn't happen again, but guess what? Same thing happened!

    So today, I just got my bill see'ing $6.00 in vCAST charges but I am not willing to pay for this piece of crap.

    Do you think VZW would waive it off if I explained the story?? THanks.
     
  2. Backnblack

    Backnblack Premium Member
    Premium Member

    Joined:
    Nov 18, 2009
    Messages:
    11,261
    Likes Received:
    24
    Trophy Points:
    453
    Ratings:
    +24
    Current Phone Model:
    iPhone 7+ 256gb
    They should....If my wife can call and get them to give her a new BB for free, they should have no problem with $6.


    Never know til you try.
     
  3. Vulcan1600

    Vulcan1600 Super Moderator
    Staff Member Premium Member

    Joined:
    Nov 20, 2009
    Messages:
    5,843
    Likes Received:
    279
    Trophy Points:
    198
    Location:
    Pennsylvania
    Ratings:
    +289
    If I were the rep, I'd be asking you "why didn't you call in and report the issue when it happened"? It would make me suspicious. Sure, $6 would be no problem to get credit for it, but I'd be looking in the notes for your history - do you call in a lot looking for credits, are you a good paying customer, things like that. So, more than likely yes, it will get waived, but start thinking of why on two occasions did you not call in to let them know about the issue with your picture not working.
     
  4. Crazy

    Crazy Member

    Joined:
    Jan 1, 2010
    Messages:
    101
    Likes Received:
    0
    Trophy Points:
    16
    Ratings:
    +0
    Okay guys, I just called them and the friendly rep waived it off without any questions. I was pretty satisfied.

    @Vulcan1600Rider - Yeah you're right, I should of called right away after experiancing this issue, but I guess I kind of forgot since I was too distracted by watching soccer, hehe.

    Thanks for your help guys though! Really appreciate it.