Costco Exchanges

Discussion in 'Samsung Galaxy Nexus' started by ayueh4695, Dec 19, 2011.

  1. ayueh4695

    ayueh4695 New Member

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    I bought my bionic from costco on October 1st. Will I be able to exchange it over the phone for the galaxy nexus?
     
  2. felixtibs

    felixtibs New Member

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    No

    Sent from my DROID BIONIC using DroidForums
     
  3. gtofan350

    gtofan350 Member

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    Is VZW doing any special return policy for he holidays?
     
  4. Creed

    Creed Member

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    Yes you can exchange it! You have 90 days to exchange so you still have 'till the end of December.
     
  5. hwiya320

    hwiya320 New Member

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    shame on you.
     
  6. Creed

    Creed Member

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    What is wrong with upgrading to a better phone?
     
  7. hwiya320

    hwiya320 New Member

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    by returning an item that's nothing wrong with it and abusing their store policy? Making Motorola write off another phone in their books? incurring higher warranty cost on their financial statement? I don't know, you tell me.
     
  8. ayueh4695

    ayueh4695 New Member

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    I forgot to mention that there's actually a dark spot on the screen. It's been there since I bought it so I did not have anything to do with it. It's not much but that still counts as a defect right?
     
  9. Creed

    Creed Member

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    It is not abusing any policy. The policy is that you can upgrade or exchange your phone for another within 90 days of buying it. Not 90 days for a new phone of the same model, but any model at all. He bought the Bionic, is dissatisfied, and wants a Nexus. Nothing wrong with a little capitalism. Maybe Moto should make a better device!:icon_ devil:
     
  10. Creed

    Creed Member

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    There doesn't need to be a defect for you to exchange it. You can simply say, "I want the Nexus, I don't like the Bionic" and they can get you a new phone.
     
  11. sb1831

    sb1831 Member

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    Or people should have integrity, and class but that's too much to ask for some it appears.
     
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  12. Chizzele

    Chizzele Team Sourcery
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    You are taking this a bit to far... Its Costco service for their members, the OP is paying $100 per year to be able to shop at a store with an extended return policy. Vendors offering their products to Costco members factor returns and added benefits that Costco offers into their cost of their products. If a Vendor (Moto in this case) wants to avoid dealing with returns after a longer time frame they shouldn't sell through Costco.

    Moto is getting the benefit of offering their products to millions of Costco members and within that package deal is a longer return policy. The OP should return the phone and get what he wants and enjoy knowing that he made a wise decision by buying at Costco.
     
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