I have A Motorola Razr HD. On Monday 5/12/2014 I received an OTA update. The update didn't work and now I cannot access my phone. When I force a soft reboot (power & volume down buttons) I get a message about "System UIDs Inconsistent" and then a bunch of pop-ups listing all the services that have stopped. No Verizion network access, no wifi, no USB, no phone SW, nothing. Just a black screen with the pop up messages. There is critical data on the system (SD card 0) that I need to recover. I can access the Droid Triage screen. I tried to wipe the cache partition but when I reboot the phone after doing that, it tries to continue the update and fails, which throws me back to the System UID screen, etc. I downloaded the file Blur_Version.9.30.1.XT926.Verizon.en.US.zip (which seems to be Mondays update) and tried to update from the SD card (SD 1). It begins the update but then posts the message: "Package expects build fingerprint of Motorola/XT926_verizon/vanquish:4.1.2/9.8.1Q-94-1/57:user/release-keys or motorola/vanquish_vzw/vanquish:4.4.2/KDA20.62-10.1/10:user/release-keys; this device has motorola/vanquish_vzw/vanquish:4.4.2/KDA20.62-10/10:use" I have a pic of the screen but cannot post it (new user restriction). Which update file do I need (and where can I find it) to fix my phone so I can backup my data? Or is there another way to recover my phone that Verizon has bricked for me? As I said, there is critical data on the phone that I absolutely cannot lose. Verizon and Motorola have been unable to help for the past week (though I did get a VERY helpful Verizon tech who called back repeatedly over the week to let me know they are trying to find out how to fix it but I have not heard from her in 2 days). Someone, PLEASE, PLEASE, PLEASE, help me!