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Corporate Exchange Users: Does your phone stay in sync?

Discussion in 'Motorola Droid 2 Global' started by ba-b4, Nov 21, 2010.

  1. ba-b4
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    ba-b4 New Member

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    My D2G doesn't stay synced especially if the phone is in standby sleep mode with the screen locked. I've tried all manner of settings as well as touchdown, stock email app, and Improved Email app and they all behave similarly. It will require a reboot or battery pull to get the emails going again if the phone has been inactive for a while. Owners of other Motorola models also seem to have this kind of problem with email just want to see other corporate users experiences with the D2G.
  2. ba-b4
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    ba-b4 New Member

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    Just went over to surf the Motorola forums and apparently this is more wide spread than I thought. Basically lots of their newer phones seem to not handle Exchange push email properly this is INCLUDING the Droid Pro which is specifically marketed towards corporate users. I would recommend anyone contemplating this phone that needs to use it for work purposes to have second thoughts until they can really fix the problem. They've released fixes for this before but seems like it still doesn't work. My wife got this phone to replace a Blackberry.. what a joke!

    Multiple threads here regarding the issue.

    https://supportforums.motorola.com/message/284057#284057
  3. bdemarco
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    bdemarco New Member

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    Same problem

    I had precisely this problem, and ended up returning the phone. Exchange sync was flaky. A clue was that Google Talk was also flaky. It was clear that when the phone was inactive for a while that the connection to both services was lost. I played around quite a lot with various settings on the phone, pulled the battery multiple times, etc. but could not find any consistent behavior.

    After calling Verizon to initiate the return, I reactivated my Incredible. Both the Exchange and Google Talk clients work perfectly (and always have)!

    And, yes, after searching around on various forums, it seems that both Exchange and Google Talk problems are very common. I think this is shocking, and speaks to very poor software quality control on Motorola's part. That said, the call and speakerphone quality is far superior to the Incredible.
  4. wirecutter
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    wirecutter New Member

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    I'm just trying to use hotmail over Exchange and it's not working properly. It sends mail ok, but my inbox shows empty on the D2G.
  5. ba-b4
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    ba-b4 New Member

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    Yeah my wife can't live with this inconsistency for work related usage. I'm sure that EVENTUALLY they will fix the problem but she's lost faith in Motorola products. She'll be switching over to the HTC Merge when it comes out.
  6. wirecutter
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    wirecutter New Member

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    Yeah, I was thinking of doing the same. Do we know that HTC is better with Exchange? Or is this an Android problem which will be the same on HTC

    Sent from my DROID2 GLOBAL using DroidForums App
  7. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    Have you considered Touchdown? It only supports Exchange and has a 30 day trial.

    Mike
  8. bdemarco
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    bdemarco New Member

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    Htc

    Every HTC phone I've had, both WM and Android, have flawless Exchange support.
  9. ba-b4
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    ba-b4 New Member

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  10. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    Thanks for the links! What I do not understand -- when I had an iPhone it synced with Exchange in less than a minute. I could accept/decline meetings/appointments without any problems. The BB gave us fits. Android is a great OS but lacking here.
  11. wingdo
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    wingdo New Member

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    It sounds like a motoblur issue. I am not having issues on my D1 with Froyo. That said, you should give Touchdown a try. Great app and it works great.

    Yeah, i sent this via tapatalk. You got a problem with that?
  12. ba-b4
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    ba-b4 New Member

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    Touchdown worked for a short while for us then crapped out. =( Uninstalled it and tried the Improved Email app which lasted a little longer but still eventually crapped out too. If you're depending on email.. for critical use at work I wouldn't look at the new Motorola droids. Even the Droid "PRO" marketed towards business users is having similar problems. Hopefully the HTC Merge wont disappoint in the same way.
  13. bdemarco
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    bdemarco New Member

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    I had the same experience on the D2G --- even Touchdown failed to stay in sync consistently. Based on that and my experience with GTalk, and the many, many threads on various forums, it really seems that the D2G has a problem with the way it goes into standby.
  14. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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  15. bdemarco
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    bdemarco New Member

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    mwhartman -- that link is broken for me. I'm curious to see what you're pointing to; would you mind re-posting?

    Thanks,

    Brian
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    bdemarco New Member

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  17. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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  18. mwhartman
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  19. ba-b4
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    ba-b4 New Member

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    According to the guy in the other thread he wasn't able to get synced at all in the first place so his IT team had to loosen up security and allow external devices to connect and sync with Exchange. This however doesn't really apply to my situation nor others who are able to get synced initially but later having the sync break off until you reboot or do a battery pull.

    I have a work around that does get it back syncing without a reboot however and that is turn on airplane mode (disconnects antenna, and turn off the datasync button in the power widget) Leave them both off for a little bit. Then turn them back on again. Finally you can hit the sync button in the application like touchdown and it will start syncing up again but that's a real PITA and we shouldn't have to do that. It certainly is no real solution for someone who needs corporate email access.
  20. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    Truthfully, I would not have allowed my staff to make those changes.
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