Helping my husband move from a Droid MAXX into a Moto Z-Force. We activated the phone at Verizon and got home and the only things that transferred over were from what he had on the Verizon Cloud from his Bionic days and his contacts. He had his MAXX backed up via Google. I just set mine up on Friday and everything from my phone moved over to the new one flawlessly including text messages. Is there a setting or something that's been overlooked in the initial activation? I wasn't watching the guy, so don't know what all he did or didn't do. Is there a way to activate it now, or would he have to do a fdr and start fresh -- which he'll refuse to do at this point.. Also, he uses Dropbox and tried to move his pictures over that way, but states he has no idea where they went. UGH, I wish I could have had full control over this activation/move-in. Help or suggestions would be greatly appreciated.