I'm one of those who was having serious issues with the Froyo update. Some people suggested doing a factory reset, so I finally did that, after making sure everything was backed up. Unfortunately, HTC seems to have a different idea of what "backup" means than I do...to me, it means saving everything in a different location so you can get it later. To HTC, it means to say it's backing up but not actually do so. The end result is I've lost all my contacts. I've gone through the set-up thing when the phone first runs in order to try and restore them, to no avail. I've also changed the view options in People, so I can see everything except Google's auto contacts. Is there anywhere else I need to look or am I out of luck?