Contacts force close, tried fix...

Discussion in 'Droid X2 Tech Support' started by PeanutPixie, Mar 13, 2013.

  1. dcdroid2013

    dcdroid2013 New Member

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    Similar contacts "force close" problem -- but after installing Outlook app

    I'm having the same problem with contacts force closing when I try to access any of the individual contacts. I started having this problem immediately after installing the Outlook app. It asked me if I wanted it to sync with my contacts, and I checked "no." Then I started having the force close problem. Thinking that might be the problem, I uninstalled Outlook, reinstalled, allowed it to sync with the contacts, hard-restarted, and am still having the same problem.

    I have a Droid 3. I did not uninstall or freeze anything else (to my knowledge). It is not rooted. I'm not terribly tech-savvy, so I haven't modified my phone or OS -- just a routine, out-of-the-box user. I'm trying to avoid a factory reset since it'll be a pain to reinstall my apps. Any ideas for an easier fix?
     
  2. GoCliffGo05

    GoCliffGo05 Super Moderator
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    Try going to settings - apps - all and clearing data for contacts and contacts storage. Make sure your contacts are backed up with Google or something else first so they restore after the wipe.

    Sent from my XT926 using Xparent Cyan Tapatalk 2
     
  3. dcdroid2013

    dcdroid2013 New Member

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    I'm on Android 2.3.4. When I go to Settings - Applications, I don't see a way to select all and clear data. I just see manage applications, storage use, etc. If I go to manage applications and click on the "All" tab, I can't see how to clear the data.

    Sorry, I know these are basic questions. This is why my phone isn't rooted.
     
  4. GoCliffGo05

    GoCliffGo05 Super Moderator
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    Lol no problem. Let me get my old x2 out and look.
     
  5. GoCliffGo05

    GoCliffGo05 Super Moderator
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    Crap, I forgot I'm not on stock. Um, trying to remember off the top of my head. When you go to settings - apps - manage and click on all, it doesnt list all of the applications? You can't scroll down to contacts, click on it, and then click the clear data button? If its not visable once you click contacts you may need to scroll down that screen as well.
     
  6. dcdroid2013

    dcdroid2013 New Member

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    I was able to find the settings you described. I cleared the data for the app called "Contacts" and it went down to 0 KB. There was another app called "Contacts storage," and I tried to clear it too, but the clear data button was grayed-out and I couldn't click on it. There are also apps called "contacts sync" and "contactsdata". I couldn't clear the contacts sync app (again, the clear data button was grayed-out), but I did clear the contactsdata app.

    After clearing Contacts and contacts data, I went into the contacts app itself, and everyone is still listed. The force close problem continues. Also, if I go back to the settings/manage apps page again, then it now shows data in Contacts again. Weird.

    Any other ideas?
     
  7. GoCliffGo05

    GoCliffGo05 Super Moderator
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    Aside from a factory reset or a ROM not really. :( sorry.

    Sent from my XT926 using Xparent Cyan Tapatalk 2
     
  8. themib

    themib Senior Member

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  9. dcdroid2013

    dcdroid2013 New Member

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    I booted into safe-mode, and while there I uninstalled Outlook and Hotmail (its predecessor, which is now obsolete and no longer works anyway). I also cleared the data from my contacts and contactsdata apps.

    When I rebooted, the contacts app is now working and doesn't force close! So, now I know how to fix it. I'm going to try to reinstall the Outlook app (perhaps Outlook and Hotmail's syncing functions were in conflict) and see what happens. At least now I know how to fix it if it recreates the same error.

    Thanks so much you guys!
     
  10. themib

    themib Senior Member

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    that's great, you're welcome.
     
  11. dcdroid2013

    dcdroid2013 New Member

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    One final update (hopefully): I reinstalled Outlook, and things are fine within contacts so far. I also forgot to mention that I also uninstalled Google Drive when I was in safe mode. I don't know if that could have been causing the problem; it seems much more likely that there was some sort of conflict between the Hotmail and Outlook apps, but what do I know.

    Hopefully this helps if anyone else has the same odd problem.
     
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