Contacts being labeled 'Unknown'

Discussion in 'Droid RAZR Support' started by cramblock, Apr 10, 2012.

  1. cramblock
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    cramblock New Member

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    Some of my contacts in my phone when added to favorites will show up as 'Unknown' in the favorites list. Or when I make a call to them instead of the name being shown while the call is ringing it says 'Unknown'. They are identical in every way to other contacts. I think it is only new contacts. I can't remember if any old contacts say this. I have tried deleting and re adding them. They contain a first and last name, and a 10 digit phone number. weird...
  2. Sydman
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    Sydman Premium Member Rescue Squad Premium Member

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    Have you tried a hard reset of the phone? With it powered on hold down the power button and the volume down for about 10 seconds until in reboots. If that does not work what about going into Settings>Applications>Manage Applications>Click ALL and go down to Contacts and Contact Storage and do a Force Close.

    I would say try clearing the data on both but I am not sure exactly what that would reset so I wouldn't do that. Unless someone else on here has done it and knows what it will clear out.
  3. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    +1

    sent from my DROID RAZR MAXX
  4. cramblock
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    cramblock New Member

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    No cigar. I tried force close and a hard reset same crap. I did not however clear data since we do not know what it will do

    Update : I deleted the contact and re added after the previous steps and it is working. Ty!

    Update 1 he later : I made a contact with first name and 10 digit number. When i called it it said unknown as it was ringing...so weird
    Last edited: Apr 10, 2012
  5. cramblock
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    cramblock New Member

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    Update 2 hr later : i made a new contact with first name and 10 digit number and it says unknown when ringing. It seems like businesses it does it to. I made a new contact for Quizno's. Quizno's as the first name and the phone number. When ringing it says unknown. Or if I added it to favorites it would enter it as unknown in my favorites, which is dumb
  6. Sydman
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    Sydman Premium Member Rescue Squad Premium Member

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    LONG shot here, but go into your Settings>Call Settings>Assisted dialing

    Do you have the checked and also for the reference country is it the US?
  7. cramblock
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    cramblock New Member

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    yea assisted dialing status is checked and reference country is USA. Thanks for the suggestions so far everyone :)
  8. Sydman
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    Sydman Premium Member Rescue Squad Premium Member

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    Yeah didn't think that would be the issue, but worth a shot. Ok try this

    Power down the phone, power on the phone and as soon as you see the RED M Logo press and hold both the volume up and down buttons.

    Do this until you see SAFE MODE in the corner, try your calls again and see if those numbers still come up "UNKNOWN". If they do not then you know it is an APP you have installed messing you up. If it still does this while in Safe Mode then you might have to do a factory reset (sad I know).
  9. cramblock
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    cramblock New Member

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    Thanks for the help, I will try that tonight when I get off work :)
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