Contact Sync is Hanging

Discussion in 'Droid X Tech Support' started by sdbroker, Jan 12, 2011.

  1. sdbroker

    sdbroker New Member

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    Inoticed today that my google contacts were not syncing, so I forced the sync with settings/accounts/google/Sync Contacts. After about 15 seconds, the sync dial quits spinning and the sync appears to have stopped. I have waited as long as 30 minutes to see if it would restart, no luck.

    Any ideas on how to get my updated google contacts to my phone?
     
  2. Backnblack

    Backnblack Premium Member Premium Member

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    Have you tried to reboot the device?
     
  3. sdbroker

    sdbroker New Member

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    I've rebooted several times, including a battery pull.
     
  4. snowman253

    snowman253 New Member

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    i have the same problem. I am able to sync the calendar fine but not contacts.
     
  5. sdbroker

    sdbroker New Member

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    I finally resolved my problem after determining that the Google Contacts database was corrupted. I noticed this when I did an export from Google to it's csv file, and then pulled it up in Excel. The data did not make any sense, so I knew there was a problem there. My solution was to delete all contacts from Google and to add them one by one. It was time consuming, but everything works fine now. I believe a 3rd party CRM program I was using sent the corrupted data to Google, I am not using it any longer.
     
  6. snowman253

    snowman253 New Member

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    Thanks sdbroker. I am using act crm and syncing it through companionlink, which as I've seen on other posts is as likely to work at winning the lottery.
     
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