contact names not showing in text messages

Discussion in 'Android Tech Support' started by Stonzee, Aug 21, 2014.

  1. Stonzee

    Stonzee New Member

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    When I get a text message it just shows the number with a +1 added to it. The name doesn't show up. So I cleared the partition cache. Didn't work.
    I did a hard reset. Didn't work. I added +1 to all my contacts didn't work.
    Does anyone have a solution for this problem? I don't sync my contacts with any accounts. I've talked to my carrier. They had no clue how to resolve it. I talked to Motorola. They couldn't help. I'm at a loss. Can anyone help resolve this issue? I have an Atrix HD and 4.1.1
    Help.
     
  2. promo87

    promo87 Guest

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    Well, I would say you can't stop this from happening because +1 over here means the country code ! So, I am afraid but there is no any possible solution available instead of it will keep showing things like that and I don't think that's an issue.
     
  3. Stonzee

    Stonzee New Member

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    I know what +1 means. And it is an issue to me.
     
  4. Sajo

    Sajo Diamond Member

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    It could be tied to your contacts not being synced with your Google account? Or the messaging app you are using? What phone model do you have & what app are you using for texts? On all the Droid phones I have had (at least the ones I can remember) new SMS messages displayed the Contact name & info...but my contacts are synced with my Google / G Mail account. You could try picking one contact that you receive texts from often and add them as a Google contact and see if it makes a difference (you can always remove them from your Google contacts later...but it might help determine if that is part of this).
     
  5. Stonzee

    Stonzee New Member

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    I don't sync with any accounts. I've never set up anything on Google and don't plan to. I have an Atrix HD. I don't use my Google account. I use the stock app that came on the phone. It worked great until a few days ago when it suddenly stopped showing the names and adding a +1 to all of the numbers.
     
  6. Sajo

    Sajo Diamond Member

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    OK. I was just suggesting it as a test only....but understand. Not sure why it stopped displaying names? Have you tried clearing the messaging app cache? Or running the phone in Safe Mode?
     
  7. Stonzee

    Stonzee New Member

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    Yes, I have done both. Neither worked.
     
  8. Sajo

    Sajo Diamond Member

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    If the issue is still present in Safe Mode...that normally rules out third party Play Store apps as the cause. Other than a FDR, I don't know what else would work.
     
  9. Stonzee

    Stonzee New Member

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    I don't have any third party text apps installed. I don't have any apps other than instagram. And it worked until a few days ago and I did not install any new apps.
     
  10. Sajo

    Sajo Diamond Member

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    Do you remember making any changes to the phone before this started... Any new apps, any updates? Any OS updates? I have seen updates to completely unrelated apps cause issues.
     
  11. Stonzee

    Stonzee New Member

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    No, I made no changes. I don't keep a lot of apps on my phone. I made no changes and no updates.
     
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