Consumer Reports Rates Wireless Carriers; VZW First and AT&T Last for Second Year

Discussion in 'Android News' started by dgstorm, Dec 7, 2011.

  1. dgstorm
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    dgstorm Editor in Chief Staff Member Premium Member

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    For the second year in a row, Verizon Wireless has come out with the top customer satisfaction awards and AT&T has come in last, according to the latest Consumer Reports survey. Sprint came in a close second to Verizon, and T-Mobile took third. Here's a quote from ConsumerReports with more details,

    What do you guys think of these results? Do they line up with your experiences?

    Source: Android.net via DroidMatters and ConsumerReports
  2. aaf709
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    aaf709 Nice Guy Premium Member

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    What's interesting is how they stand up to each other in the 22 cities.

    Verizon lead in Atlanta, Dallas-Fort Worth, Detroit, Houston, Los Angeles, Miami, New York, Philadelphia, Phoenix, San Diego, San Francisco and Seattle.

    T-Mobile lead in Austin, TX and Boston

    U.S. Cellular lead in Chicago and Milwaukee

    Sprint lead in Denver, Kansas City, St. Louis, Tampa and Washington D.C.

    AT&T was at the bottom of all 22 cities.

    They did say that while one carrier may be above the other, the difference of less than 6 points was not meaningful. For example, Austin, TX was T-Mobile at 74, Sprint and Verizon at 72 and AT&T at 61. So there T-Mobile lead by just a small bit, but was far ahead of AT&T.
  3. akhenax
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    akhenax Senior Member

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    If Sprint is a close second, then maybe I could save some money by switching over. Hmmm.
  4. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    I have been very happy with Verizon outside of anything dealing with the Nexus. They're customer service is top-notch and I have never had any problems when speaking to them. No matter what Verizon store I visit their employees were attentive to details and seemed to genuinely care about my situation. Never had a drop call or anything with them and no matter where I go I seem to be always connected.
  5. devildog9999
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    devildog9999 Member

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    When I was with Sprint - I had to talk to "Ahkmed". With VZW I talk to "Steve". That is a win in my book.
  6. eshef
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    eshef Member

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    Totally agree that AT&T is the pits. I had a contract with them and, to make a very long story short, it took me almost 4 months to get my first month's pre-pay back. Every time I called they had no record of any previous calls and the agent I had spoken with was "no longer there". They couldn't pay me to use them now. :angry: On the other hand, (knock on wood), my experiences with Verizon have all been positive. :icon_ lala:
  7. screaminz2002
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    screaminz2002 Member

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    Wow Sprint must have come a long way from the " you signed a contract for two years so there's nothing you can do about it" attitude. I am surprised to see AT&T last though especially in Texas. There are still a lot of areas where AT&T is the only coverage for miles. Sprint used to be horrid here for spotty reception.