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Consumer Reports Rates Carriers; AT&T at the Bottom Again and Verizon Still on Top

Discussion in 'Android News' started by dgstorm, Nov 29, 2012.

  1. dgstorm
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    dgstorm Editor in Chief Staff Member Premium Member

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    [​IMG]

    Although it is debatable just how useful Consumer Reports' surveys are anymore, having their results can at least offer you more information than you already had. They just rated the major U.S. cell phone carriers again. Just as the last several years in a row, things haven't changed much. Verizon still ranks at the top of the heap, while AT&T is circling the bottom of the barrel in regards to customer satisfaction. Sprint came in second, with T-Mobile packing in third.

    There was one interesting anomaly in their report. Despite Verizon having the larger 4G LTE Network, somehow AT&T managed to best them with the best-ranked 4G LTE service. That's a cause for head-scratching...

    Here's a full press release,

    Source: ConsumerReports.org
  2. soulpatch
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    soulpatch New Member

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    Not all that suprising on the 4G LTE front honestly. They have a much smaller footprint for their LTE and thus less of a customer base to have negative opinions. You typically get more negative feedback then positive when doing surveys so it only makes sense.
  3. johnomaz
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    johnomaz Well-Known Member

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    I must live in a bubble where Verizon and AT&T service is pretty much identical where I live. Full bars and LTE service for both. I pick my carrier based on the phone I want, not the carrier. When I got my S3, it was either go with the Share Everything and get 1gig of data or 3gigs on AT&T. The AT&T S3 is unlocked and verizon's wasn't. I have no loyalties with carriers after the contract expires and since they are both unwilling to do any kind of deal or anything, they can bite me. I remember when you could make deals with carriers and get some good stuff. Now if you don't like what they have on paper, they could care less if you go with them.
  4. TisMyDroid
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    TisMyDroid New Member

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    Wow, wtg Verizon. I have to say that my experiences, their customer service has always been outstanding for me.

    As far as consumer reviews are concerned, Consumer Reports should be the most unbiased... and their reputation and tagline is that it is. They do not accept any advertising as a means to ensure that reviews are not biased or influenced and that they are also a not-for-profit entity ensures some accountability.
  5. dgstorm
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    dgstorm Editor in Chief Staff Member Premium Member

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    While that is true, I have found that their customer base (from where they draw their surveys) is skewed heavily toward a small subset of older or retired folks. I used to subscribe to their publication, but I have found many of their "results" to be simply not in keeping with real industry trends. This makes their results less accurate overall. Of course, this is just my experience, so I could be wrong. ;)
  6. TisMyDroid
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    TisMyDroid New Member

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    Yes, you are right and a very legitimate argument on several fronts...the biggest being the population that is surveyed is most likely very skewed and then those most likely to respond to a survey skew it even more. I also use to subscribe and relied very heavily on their reviews for cars, appliances and major purchases. I have not looked at a CR in years, though (tells you a little bit about how much I shop lately, lol).
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  7. pc747
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    pc747 Administrator Staff Member

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    Well so far I am liking att.

    Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
  8. TisMyDroid
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    TisMyDroid New Member

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    Interesting info and not sure how accurate the info is cuz I was half listening but my son does tech support for at&t and they had a meeting about how they were switching to tiered data like Verizon but they lost a huge percentage of customers or projected a huge loss. He said the revenue they stood to lose was crippling so they are going back to previous data plans. He said that they don't have the huge customer base like Verizon does so they can't afford to lose any percent...they need to gain.

    Maybe Verizon will lose enough to at&t's competition strategies that they will rethink their shared data plans. We can hope.
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  9. 52brandon
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    52brandon New Member

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    I loved VZW when 4G first dropped. Yes, they were the most expensive carrier, but it was well worth it for the service. But now that they dropped unlimited data, and are trying every way they can to force customers into the tiered plans, I lost a lot of respect for their business model. I'm soooo looking forward to Google coming out with their wireless service to hopefully show VZW the err of their ways
  10. lloydstrans
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    lloydstrans Well-Known Member

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    On the 4g issue some of us have seen 4g speeds plummet as more and more people climb aboard. When I got my razr the map showed no coverage at the house or work, 4g worked both places. Now my data speeds are pathetic at best. In one year speeds are 30% of what they were.

    So, if I was surveyed I would give a low mark for 4g. IMO its not only about building new towers but also saturating existing markets.
  11. lloydstrans
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    lloydstrans Well-Known Member

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    ForumRunner_20121129_145029.png

    Heavily populated area, versus sparsely populated about 10 miles apart.

    ForumRunner_20121129_145051.png
  12. suzukimethod
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    suzukimethod New Member

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    there is a difference between being the "highest" rated, and being "highly" rated. my recall is that cellular companies do not enjoy particularly high ratings/satisfaction overall (compared to other better regarded industries).

    I like verizon alright, and their network gives me and the fam coverage in places that I'd otherwise not be able to use a phone, but I wouldnt say I'm particularly thrilled with them as a company - either in their general practices or the way they've treated me. Not pissed either, but a big fat "meh" overall. :)
  13. orangechoochoo
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    orangechoochoo New Member

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    Things have certainly changed. I remember when AT&T was the big dog and Verizon was the little dog that started snatching up companies left and right to provide reliable service. For me, that's what Verizon is best at; providing consistent and reliable service. It costs more but I have something I can count on. I wish other companies can provide the same level of reliability at a lower cost because I would jump on it right away. I continue to notice wherever I go I always have strong phone and data service while my friends and family have to wait for a better signal. I'm not in the hills or valleys, just the usual places in the LA and OC counties.

    As an aside, a relative bought an iPhone5 without consulting me. She told me about Siri and how it can talk to you. I said "wow, it's really great that Apple can innovate." I could've sworn my phone turned on and I heard Google Now say something about me being incorrect.
  14. bazar6
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    bazar6 Premium Member Theme Developer Premium Member

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    Did they also ask the customers serveyed if they knew the difference between AT&T's 4G and 4G LTE? Most consumers aren't aware of the huge difference... I wonder if that could be skewing the results for AT&T's "outstanding" 4G LTE service
  15. mountainbikermark
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    mountainbikermark Super Moderator Staff Member Premium Member

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    4g is an often misused generic term. Verizon had major issues when they first went live that lasted for months of sporadic data outages. It seems, to me at least, they solved the problem by lowering speeds across the board from what they were last year.
    As far as overall satisfaction it's like asking do you prefer stepping in dog turds or cat turds with todays pricing, reliability and customer service both before and after the sale.

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  16. geoff5093
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    geoff5093 New Member

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    I've noticed this as well, speeds used to be 20Mbps+, but now I'm lucky to get 5-15Mbps.
  17. mountainbikermark
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    mountainbikermark Super Moderator Staff Member Premium Member

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    Some areas around Richmond last year I was pulling between 45 and 60 (got shine amazing screen shots to show off) and now I'm lucky to get 5 to 10. The cells closest to my home have dropped from about 5 average to 2-3 with a lot more drops and latency, whereas last December the signal was rock solid when not experiencing a national outage.

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