Consumer Product Safety Commission: Stop using the Galaxy Note 7

Discussion in 'Android News' started by Jeffrey, Sep 9, 2016.

  1. Jeffrey

    Jeffrey Premium Member
    Premium Member

    Joined:
    Jan 30, 2012
    Messages:
    6,678
    Likes Received:
    3,546
    Trophy Points:
    1,578
    Location:
    Thailand
    Ratings:
    +4,034
    Current Phone Model:
    iPhone 7 Plus JB
    [​IMG]
    The CPSC [U.S. Consumer Product Safety Commission] published a statement on its website, "urging all consumers who own a Samsung Galaxy Note 7 to power them down and stop charging or using the device." Samsung has confirmed it's working with the agency, and has updated its plans for the US recall. Now, the ability to swap a Galaxy Note 7 for a new one is "pending CPSC approval," although the company says retailers and carriers may be able to provide a different loaner device in the meantime.
     
    • Agree Agree x 1
  2. FoxKat

    FoxKat Premium Member
    Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,806
    Likes Received:
    4,751
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,290
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    I saw this on the news (Fox network) as well. This is a SERIOUS recommendation that ALL owners of this phone cease to charge it, and even to turn it off completely. Go to your nearest Samsung dealer (i.e. Verizon, AT&T, Best Buy, etc.), where you bought it and get it replaced. You may be eligible for a Galaxy S7 or S7 Edge to use while waiting for replacement phone stock is being replenished. Once new Note 7s are available, they will exchange it again for free.
     
    • Like Like x 1
  3. Dusty

    Dusty Gold Member

    Joined:
    Jan 13, 2010
    Messages:
    1,179
    Likes Received:
    480
    Trophy Points:
    238
    Location:
    DC/NoVA
    Ratings:
    +594
    Current Phone Model:
    Nexus 6
    Wow. As much praise as the device received this is really bad. I'm not a fan of their android skin and all, but I actually feel for Sammy.
     
    • Agree Agree x 1
  4. FoxKat

    FoxKat Premium Member
    Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,806
    Likes Received:
    4,751
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,290
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    I agree, but you have got to give Samsung MAJOR Kudos for getting out in front of this and attacking it face first. Other manufacturers can take a lesson from this.
     
    • Like Like x 2
    • Agree Agree x 2
  5. jstafford1

    jstafford1 Super Moderator
    Rescue Squad

    Joined:
    Nov 15, 2009
    Messages:
    11,344
    Likes Received:
    1,686
    Trophy Points:
    573
    Location:
    Hebron, Oh.
    Ratings:
    +1,829
    Twitter:
    jstaff79
    Verizon is not offering loaner phone's as of today. Have called a couple times since this was reported. But Sprint, AT&T are offering loaners and T-Mobile is I think but not sure.

    Sent from my SM-N930V using Tapatalk
     
    • Like Like x 1
  6. Preach2k

    Preach2k DF News Team Reporter

    Joined:
    Jun 30, 2010
    Messages:
    2,983
    Likes Received:
    1,512
    Trophy Points:
    1,363
    Location:
    Hometown Brooklyn, NY Now Fuquay Varina, NC
    Ratings:
    +1,552
    Current Phone Model:
    Google Pixel XL/Galaxy Note 8
    Twitter:
    DroidNCState
    I got no choice!!! I use Notes phones especially the S-Pen for work. My store and those around me do not have any Note 4's right now. I can not buy one out right right now. They are trying to push me into an S7 which is unacceptable! I have work on MicroSD so I can Not go to Note 5. Verizon will consider both the Note 5 and the S7 as upgrades from the Note 4. After 14 days I will be stuck with phones that I could not use and within the 14 days there will be a restocking fee. So I am stuck waiting for an Note 7 to replace my Note 7 unless a Note 4 becomes available and I get my upgrade back!!! Verizon Loophole strikes again!!!
     
    #6 Preach2k, Sep 9, 2016
    Last edited: Sep 9, 2016
    • Like Like x 1
  7. Preach2k

    Preach2k DF News Team Reporter

    Joined:
    Jun 30, 2010
    Messages:
    2,983
    Likes Received:
    1,512
    Trophy Points:
    1,363
    Location:
    Hometown Brooklyn, NY Now Fuquay Varina, NC
    Ratings:
    +1,552
    Current Phone Model:
    Google Pixel XL/Galaxy Note 8
    Twitter:
    DroidNCState
  8. Dusty

    Dusty Gold Member

    Joined:
    Jan 13, 2010
    Messages:
    1,179
    Likes Received:
    480
    Trophy Points:
    238
    Location:
    DC/NoVA
    Ratings:
    +594
    Current Phone Model:
    Nexus 6
    I'm too much of a cynic. In a different lifetime I tested aviation flight components, and I learned one thing. The decision for a company to actively issue a recall consists of the following checklist:

    1) How much will it cost to recall and refurbish the defective devices?

    2) Calculate how much would it cost to leave the defective devices in the wild and reimburse people on a case-by-case basis?

    3) Perform the cheaper task.

    A company doesn't recall JACK out of the kindness of their heart, they are in a situation where they're at risk of losing their shirts because of the batteries. They know they have to get them off the street, pronto.
    It's surprising that a company like Samsung messed up so badly. Samsung phones are de facto gold standard Android devices to most average consumers, and now Android looks even more inferior to the high holy iPhone. In the words of my VERY non-tech savvy wife, "Why don't you just get the new iPhone?" I rolled my eyes so hard I pulled a muscle.
     
    • Like Like x 2
  9. FoxKat

    FoxKat Premium Member
    Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,806
    Likes Received:
    4,751
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,290
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    Oh don't get me wrong. I have no doubt this decision was damage control first and foremost, that it was meant to preserve company assets and profits, that it was meant to preserve stock value. Still there are other companies who have run into similar situations and even when the number crunchers said recall, they opted to delay, ultimately suffering greater loses and putting consumers at greater danger and even resulting in unnecessary injuries and death. This is what I meant by getting in front of it quickly and why they deserve kudos.

    Sent from my XT1585 using Tapatalk
     
  10. FoxKat

    FoxKat Premium Member
    Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,806
    Likes Received:
    4,751
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,290
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
  11. Preach2k

    Preach2k DF News Team Reporter

    Joined:
    Jun 30, 2010
    Messages:
    2,983
    Likes Received:
    1,512
    Trophy Points:
    1,363
    Location:
    Hometown Brooklyn, NY Now Fuquay Varina, NC
    Ratings:
    +1,552
    Current Phone Model:
    Google Pixel XL/Galaxy Note 8
    Twitter:
    DroidNCState
    Since Samsung has already found out what caused the issue. Maybe the investigation will not take that long!
     
  12. DesktopDevin

    DesktopDevin Active Member

    Joined:
    Nov 28, 2009
    Messages:
    382
    Likes Received:
    59
    Trophy Points:
    28
    Location:
    Garner, NC
    Ratings:
    +67
    Current Phone Model:
    HTC One M8
    I wonder if this will make the manufacturers rethink about having a sealed battery.

    If the battery could be easily swapped out all they would have on their hands is a Battery Exchange program instead of the whole phone.

    This came back to bite them in the ass hard this time. I wonder if this will even be discussed by them.
     
    • Agree Agree x 1