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Computer Crashing

Discussion in 'Droid X Tech Support' started by jerryc41, Sep 26, 2010.

  1. jerryc41
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    jerryc41 New Member

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    When I connect the USB cable and set it to Mass Storage mode, my PC crashes (blue screen and shut down). This has happened with both Motorola's Media progam abd also with DoubleTwist.

    Any help here?

    Jerry
  2. steeveegee
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    steeveegee New Member

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    Are you using the cable that came with the phone?
    When I first got my x I was using an old cable I had for another phone. I wasn't able to connect and it was causing issues
    The cable worked fine for my camera and my droid incredible but wouldn't work with my x
    Used the cable they gave me with my x and all was well

    Sent from my DROIDX using Tapatalk
  3. jerryc41
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    jerryc41 New Member

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    Yes, Original Cable

    Thanks for the info, but I am using the cable that came with the X. The first time it happened, I thought it was a problem with MML. Then it happened with DoubleTwist. As soon as I switch to Mass Storage (I think), the computer crashes.

    Jerry
  4. Juicemane
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    Juicemane Bang Bang Theme Developer Premium Member

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    sounds like bad usb controller drivers. What type of PC is it and whats the model number?
  5. jerryc41
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    jerryc41 New Member

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    Everything esle seems to work OK on the USB - this is directly off the computer, not a hub. The computer is a Dell Studio XPS Core i7, about a year old. I had the same problem when I tried to sync an iPod. iTunes told me there was a problem with it, so I did a restore of the iPod, and it worked OK.

    Jerry
  6. Juicemane
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    Juicemane Bang Bang Theme Developer Premium Member

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    Having 2 different pieces of hardware duplicate the same issues leads me to believe its something they share causing the problem. It could either be a bad USB Controller, Conflicting IRQ settings, Itunes, or faulty drivers.

    Start with the easy stuff first, try removing Itunes, if it still happens go into device manger and uninstall the USB Controllers, then reinstall them. If neither of those work, try to reformat. Its definitely not your phone.
  7. Juicemane
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    Juicemane Bang Bang Theme Developer Premium Member

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    Oh, could also be Windows Media Player, try installing the newest version.
  8. scrappyh
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    scrappyh New Member

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    USB drivers
  9. jerryc41
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    jerryc41 New Member

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    Thanks

    Thanks. That gives me lots to check to solve my USB problem.

    Jerry
  10. ndfan4u
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    ndfan4u New Member

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    I am having exactly the same problem. This of course after the official OTA update.
  11. Juicemane
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    Juicemane Bang Bang Theme Developer Premium Member

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    So your PC BSOD when you connect it via usb and set mass storage mode? Do you have RSDlite installed? Any moto drivers? BSOD is caused from hardware faults, but it doesn't mean the hardware itself was the culprit. Sometimes bad instructions are sent from drivers/software causing hardware to crash, which leads to a bsod.

    Have you tried the phone on multiple PC's? That would be my next suggestion, see if it happens on a different PC. If it does, it cold possibly be something with the device itself, but I doubt it.
  12. ultima
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    ultima New Member

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    having same issue with my D1 & bro's x(although he doesnt use my laptop as much)...it doesnt do it everytime but id say 80% of the time...i do have RSDLite but it was happening LONG b4 i dl'ed it
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