Dude! You got hosed, I literally just got off tech support with verizon about my bionic. They are sending me a RAZR maxx tomorrow as a replacement. I told the guy I didn't want the RAZR because the battery and he said he would give me the maxx to avoid that problem. I used the old hug and mug tactic. I was just super nice to them and agreeable and then I was stern with the fact the bionic sucked and I rep agreed that a new phone was the remedy.