CNN Report Suggests Verizon Reps Pushing Android Phones over iPhones

Discussion in 'Android News' started by dgstorm, May 4, 2012.

  1. dgstorm
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    dgstorm Editor in Chief Staff Member Premium Member

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    [​IMG]

    It would be easy to jump on a conspiratorial bandwagon regarding this latest news report, and you might actually be right to do so (although it is probably only a minor and unsurprising one). Apparently, according to a new investigative report from CNN, Verizon Wireless is heavily pushing their Google Android phones instead of the iPhone from Apple. In fact, not only do new customers receive the "hard sell" on Android smartphones over the iPhone, they are being discouraged from getting the iPhone and are also being pointed squarely at 4G Android phones. Furthermore, it is very possible that their sales reps are trained to do exactly this.

    What inspired this report was a slurry of anecdotal evidence that this was happening at Verizon Wireless stores across the country. On chat forums, twitter, and various other information sharing outlets, regular people were sharing that they went into a Verizon store intending to buy an iPhone but were discouraged from doing so and were actively pointed in the direction of Android phones, (more specifically 4G Android phones.)

    Because of this, a reporter at CNN, David Goldman, decided to test things out for himself by having 10 different conversations with Verizon sales reps at 10 different locations (either on the phone, in person, or in online chat sessions). At five of them he simply indicated that he was looking for a smartphone. At the other five, he expressed interest in the iPhone and asked the sales rep if it would be right for him. In every instance, each of the sales reps steered him to buy the Droid Razr Maxx, the Droid Razr or the LG Lucid (which are all 4G phones). Here is a direct quote from him with some of his conversations:

    Interestingly, when the CNN reporter spoke to a Verizon rep about this and asked him directly, he received a not so direct answer, "Our sales force's mission is to ensure customers are familiar with our product line and to match the customer with the right device to best meet their needs," Verizon Wireless spokesman Tom Pica said in a written statement. "At the end of the day, our goal is that every customer is delighted with the device that they have chosen."

    When you stop to think deeply about this, it makes perfect sense. By pushing customers toward 4G Android phones, VZW does three smart things for itself. One, it signs folks up for a more expensive data plan, which equals more profit. Two, it is more expensive to subsidize the Apple iPhone than an Android phone. This saves Bid Red in overhead costs, thus also indirectly generating more profit. Three, it helps reduce bandwidth drain on their older and more saturated 3G network. Overall, there is no real downside to this plan. The popularity of the iPhone draws customers in, then their sales reps are trained to redirect folks to the "better" (and more profitable) technology.

    Ultimately, it probably isn't too surprising that Verizon may intentionally be doing this. After-all, they need to do what affects their bottom line the most, (as long as they aren't hurting their customers while doing so). In fact, one can argue that they are doing their customers a favor, because (relatively speaking) the RAZR or RAZR MAXX are potentially a better value than the iPhone, especially if the customer actually wants to use a lot of data, and either of those phones has several other features and functions that the iPhone simply doesn't have.

    Still, some folks might be irritated by this behavior from Verizon. Share your perspective!

    Source: CNN
  2. B-RAN
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    B-RAN New Member

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    "One, it signs folks up for a more expensive data plan"

    Ummmm..... last time I checked I am paying the same price for data on 4G as I was on 3G!
  3. tgyberg
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    tgyberg Well-Known Member

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    Good! I'd rather have any of the mentioned phones over the iphone!
  4. sweeeeet
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    sweeeeet Well-Known Member

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    they want you to chew through the limited data faster duh

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  5. syndicate0017
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    syndicate0017 Well-Known Member

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    Yes but you're slightly biased. :p

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  6. tjk629
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    tjk629 New Member

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    Honestly, no one needs to sell the iPhone, or even push it. It sells itself when you think about it.
  7. TatDroid
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    TatDroid Active Member

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    "I'll order you an iPhone if you want, but 4G is way faster". Sounds reasonable to me. I don't see a problem.

    You seem to take the story a little farther than the author does, dgstorm. No, a 4G data plan does not cost any more than a 3G plan (although 4G customers may use more data). And no, according to the author, in no case did a Verizon rep try to "steer him away from the iPhone" if that's what the author said he wanted.

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    Last edited: May 4, 2012
  8. UrbanBounca
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    UrbanBounca Rescue Squad Staff Member Rescue Squad Premium Member

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    It makes sense. They're pushing 4G, not Android.

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  9. blacksoxing
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    blacksoxing Member

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    I'd want folks to use a brand that cost me less money and gave me potentially MORE revenue via data plan caps too!!!!

    Shoot...I'd also try to hustle them off that grandfathered plan if they had it....
  10. tjk629
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    tjk629 New Member

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    Plus, vzw is advertising its network. All carriers want people on their 4G networks, and will push the 4G phones over the 3G ones. I'm sure on a commission base they get more for selling an LTE device anyways, plus the suits probably are telling them to sell LTE devices over EVDO ones anyways.
  11. riko540
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    riko540 New Member

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    They get more money when they sell an Android phone as opposed to an iPhone. As was mentioned above the iPhone pretty much sells its self.
  12. combatmedic870
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    combatmedic870 Well-Known Member

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    Yeah....They are still pushing the RAZR here HARD.
  13. Narsil
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    Narsil Active Member

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    I'll bet this stops when the iPhone5 drops.

    Assuming Apple has decided to embrace LTE, which they will...

    [​IMG]
  14. mikeyo1990
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    mikeyo1990 New Member

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    If the reps were pushing the 3G powered iPhone and not the 4G android phones then there would be an article that android is being left out. It makes the most sense that 4G is promoted as the technology is truly better.

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  15. Escobar
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    Escobar New Member

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    Not seeing the problem here. They're doing the honorable thing by making sure the customers get the best phones available. Why encourage people to settle for less? And who cares if Apple is left out once or twice. They've left out plenty of people and things, the company is evil. No fanboying, just facts.
  16. DaDroidDude
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    DaDroidDude New Member

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    So what?
    Is Verizon contractually obligated to give equal time to the iPhone?
    If not, they are at liberty to sell how and what they like.

    I got no sales pitch either way when I bought my Rezound.

    In my shopping I found that it kicked the iPhone's ASS!

    It has 4g, a removable battery, a separate memory card to list only a few benefits.
    Either one of the above would disqualify the iPhone for me, just like the lack of removable battery ruled out the Razor.

    Frankly, I would WANT a salesperson to point out such strong weaknesses in the iPhone or any other phone.
  17. IDroid4s
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    IDroid4s New Member

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    this has been known for a while now .. verizon wants to push all 4g LTE phones over any other phone... they want a huge head start from the rival companies to have the most LTE users. to simply promote how fast it is!
  18. Snoking
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    Snoking Member

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    I have not talked to a VZW Rep in the last six months that did not push the Razr! That is in store, chat or phone! Sorta like motorcycle cops being beat with chains before being sent out on patrol!

    Morning staff sales meeting Mon-Sat, OK today we want you to push the Razr! As we still have a zillion in the warehouse! Maybe someone by mistake put a extra zero in a Razr order.
  19. osirhis
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    osirhis New Member

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    This article makes it sound like the iPhone is a better phone than the current line of top tier Android smartphones... Which is so not true. I can name almost a dozen Android smartphones that are better in every measurable way than the iPhone 4S.

    If you are a customer walking into a Verizon store and you give off the impression that you are wanting the best phone, why WOULDN'T they try to sell you on Android?

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  20. 561427
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    561427 New Member

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    yeah it has nothing to do with the people who already have an iPhone walking into the store or the fact that the iPhone has been out for 8 years or so now.