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Certified "Like-New" Replacment phone????

Discussion in 'Android Tech Support' started by kennykid, May 24, 2010.

  1. kennykid
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    kennykid New Member

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    So I went to VZW with a problem, my phone kept rebooting, they didnt even ask to see the phone or anything they just asked me to verify a few things and told me I'd have a new one shipped to me. GREAT! Well I got it today and it says:

    CERTIFIED "LIKE NEW" REPLACMENT PHONE!!!!


    Ummm. BULL****? I had a NEW phone, it had major issues, under warranty they will replace it. REPLACE? I want a NEW phone I don't want a refurbished phone that someone has been farting all over already.

    I know why they do this, it isn't cost effective to give everyone with a problem a new phone when they can just fix and reissue a broken one, hence why I must send my phone back. It's not that they couldn't give everyone new phones, it would just cost more money and thus making the profits slimmer and make then Wall Street money masters ANGRYYYYYY.


    So. Am I just being a baby? It pisses me off you never hear about this until you go to actually do it, I'm sure its in the fine print somewhere that I "signed" when I got the phone, but I can't decide if it's worth the fight....
  2. gardobus
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    gardobus New Member

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    You're completely right, I fart on my phone all the time and I'm sure others do as well so its very possible that your replacement has been farted all over.
  3. vedwed
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    vedwed New Member

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    Well I understand your anger over the issue, I had the same problems many times over the years I had Sprint. But here is the main question to ask yourself. If the words "Like New" were not in sight, would you know it was not a brand new phone? Does it perform and look brand new? if so than it may not be worth the fight.
    But as always, my opinion is that of my own, and based upon my experiences only. For me as long as there was no cosmetic damage, and the internals worked properly, I only knew it wasn't new because they told me so.
  4. hookbill
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    hookbill Premium Member Premium Member

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    ROFLOLdancedroiddancedroiddancedroiddancedroid

    OP, I'm not going to insult you by saying you're being a baby but that's the way it works. When your phone is replaced it wasn't brand new at that time. Why would you be entitled to a new phone? You get a certified like new refurb and that's pretty much it.

    Hope it works well for you.
  5. Droids
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    Droids New Member

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    I've never farted on my phone, don't keep it in my back pocket. But I think I'll make a point to fart on it before I send it back after I get a replacement. Serves them right for sending me a farted on phone, those farts.
  6. Backnblack
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    Backnblack Premium Member Premium Member

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    If it's within 30 days - You get a New Device
    If it's past 30 days - You get a like-new Device

    Always has been like that.
  7. kennykid
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    kennykid New Member

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    Is there some equal or lesser value clause I didn't see lol, I hear you hook but I think im 100% entitled to a new phone because thats what I originally had, that like saying if I cracked my screen and sent off for a new one I'm only entitled to a new one with a cracked screen as well.
  8. hookbill
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    hookbill Premium Member Premium Member

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    Well, it's like Backnblack said. 30 days or less, new phone. Over 30 days, refurb.

    I assumed since you got a refurb you had yours over 30 days. If that's not the case you have every right to trot on down to the Verizon Store and stomp your feet and demand a new one.
  9. kennykid
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    kennykid New Member

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    obviously the main issue is the farts. I KNOW someone elses fart dust has grazed this phone. Now you may be thinking "what about the chinamen that put the phone together?? some of them probably farted too."

    PERHAPS. But there is a difference between the pure farts that grace themselves out of a chinaman who only eats rice and water, and the American fart from the last guy who had my phone who just sharted white castle mere inches from my phone.
  10. gardobus
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    gardobus New Member

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    the fart thing is jesty but in all srsness:

    I've got refurbs from insurance before that seem new except for the "Like New" sticker. So I'm cool with it. Also, I'm not sure if refurbs from VZW are the same but one time I got one from insurance that had scratches on it so I told them and they sent me another one without any questions. I didn't have to pay insurance again and I wasn't given any sort of "oh well deal with it" attitude or anything.

    So if it seems new except for the sticker then you're good to go IMO, if it doesn't seem new for some reason, let them know about it.
  11. Vladimir
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    Vladimir New Member

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    tell me one manufacturer warranty that they give you a BRAND NEW product if yours had a defect....DONE!
  12. Backnblack
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    Backnblack Premium Member Premium Member

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    WTH are going on about?

    Sent from my ADR6300 using Tapatalk
  13. kennykid
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    kennykid New Member

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    ......the majority of them........


    the only reason VZW stands out is because its a high tech gizmo produced on a massive scale and is less cost effective to reissue, somethings cost more to fix than to replace. Not these though.
  14. cline395
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    cline395 New Member

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    I got a refurbished phone too when I had to send my first one in. Was kinda sad to see my original droid go. Now my refurbed one won't connect to the gps for my news and weather widget. Might be getting another one if it keeps acting up...
  15. kennykid
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    kennykid New Member

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    Well to be honest it looks perfect. No scratches, screen is flawless. Only thing I do see is the keyboard seems VERY flat, my older droid the keys are somewhat plumped up, but on the replacment they are absolutely flat. I think it may be just due to the use its gotten surely they dont have a different keyboard.
  16. gardobus
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    gardobus New Member

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    My parents had a Vizio tv that took a crap after a few months of owning it. They sent a guy to repair it when it stopped showing a picture. Then it screwed up again so they sent a refurb.

    The only companys that give you a free replacement are when the product is cheap enough that they can afford to do it. Droids are expensive, so are TVs.
    Most people now believe that the keyboard comes flat when it is new and after use becomes more bubbly. So they probably put a brand new keyboard on that one before giving it to you, so the keys should be fartless. That or the PO didn't use the keyboard.
  17. kennykid
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    kennykid New Member

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    iterating


    Yeah exactly like I said under the part where you didn't fully quote me. I just made that point but thank you for reiterating it almost word for word. :icon_ banana:
  18. mikes
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    mikes New Member

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    BS is right. It was a new phone when it was on the shelf in the store, but as soon as it was activated and calls were placed, it became a used phone.
  19. kennykid
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    kennykid New Member

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    What am I really gonna do about it anyway. Nothing. Just cry and moan that they've got me by the balls and the only other option I have is to go get inferior service with AT&T and get a "super cool" iphone like all the other douches.
  20. Beardface
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    Beardface New Member

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    I had a similar situation that actually directly led to me getting the Droid.

    Used to have a LG Voyager that worked sufficiently for me for the better part of a year, but then the touch screen just went horribly awry and the display messed up, so I went and returned it. Got a replacement phone, and within minutes of using it, I noticed that the issues with the replacement were worse than the one that I turned in, so I returned that one. The replacement I got of that one was just as bad, so I returned it. When the replacement of that phone started acting up, I said screw it and went and got the Droid.

    What I don't get is why would you send me a device you already know is defective when I return one that is defective itself?
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