Can't watch videos online

Discussion in 'Android Tech Support' started by Sssae, Sep 19, 2016.

  1. Sssae

    Sssae New Member

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    I can't get videos online to play. Usually when I reload that page it will fix itself, but I have reloaded more than 10 times now and it still has the problem. I have tried many sites for the same video, and some tell me "format is not supported or server/network failed"(?) while others like HTML5 just shows a black screen. HTML5 plays on rare occasions but loads very slowly.

    The problem started 2-3 days ago and worsened over time. Just yesterday I could still get a few videos to play on HTML5, but by nightfall none of the players worked. I realised it coincides with around the time Google Chrome had an update, but I'm not sure if the update caused the problem, since I tried different browsers and still couldn't fix it.

    I have also already tried clearing browser history, clearing cache, uninstalling and reinstalling chrome, restarting my phone and downloading a flash player, but none of them worked. Reading similar forum posts on the problem also didn't reap any results.

    Is there anything else I can do? Any replies are much appreciated. Thanks :)
     
    #1 Sssae, Sep 19, 2016
    Last edited: Sep 19, 2016
  2. Mustang02

    Mustang02 Diamond Member

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    Uninstall the chrome update and try again. If it works, you know it's the update.

    Sent from my Nexus 6P using Tapatalk
     
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  3. Sssae

    Sssae New Member

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    I tried that, and it didn't fix the problem either.
     
  4. Jennifier

    Jennifier New Member

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    Your video might require JavaScript. YouTube videos, for example, won't run without JavaScript.

    To turn on JavaScript, follow the steps below
    Phone or tablet
    Android

    1. Open the Chrome menu
    2. Select Settings.
    3. Under "Advanced," touch Site Settings.
    4. Touch JavaScript, then make sure the toggle switch is ON.
    5. Exit and reload the site you were trying to access.
     
  5. Sssae

    Sssae New Member

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    Thanks for the tip, but I checked and JavaScript is turned on.
     
  6. Jennifier

    Jennifier New Member

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    oh ! Sorry For That !
    Then Last option Is That , In settings Or Advance Settings of Chrome, Un-Check The " Use Hardware acceleration When available"
     
  7. Sssae

    Sssae New Member

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    I don't seem to have that option for chrome. The problem sort of resolved itself just now, though I don't think it was the sites or links that were down...? Still, thanks for all the advice offered :).