Can't update or download apps from google store after ICS 4.0.4 upgrade

Discussion in 'Droid RAZR' started by bit_sun, Aug 1, 2012.

  1. bit_sun
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    bit_sun New Member

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    Hi
    I am unable to update or downloaded apps from google play store since i have upgrade from GB to ICS. (on my Motorola Razr XT910)
    No problem with internet browsing or even searching for apps in play store. It just not letting me upgrade or download from store :mad:
    Any ideas why and how we can resolve the issue.

    Thanks
    BIT
  2. joshxdroid
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    joshxdroid New Member

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    Clear the cache partition, and do a facory data reset. You'll wasn't to back up you're important information like pictures and music. Move it to the external sd card and remove it. You could also simply try clearing the play store app data.
    Last edited: Aug 1, 2012
  3. SallyC
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    SallyC Well-Known Member

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    Here's what I would try:
    1. In Play, Menu>Settings - see if Update over Wifi only is checked. If you're on data, not wifi, that might be your problem.
    2. Go to Menu>System settings>Apps> All & Clear cache and data for Google play store. Then do a reboot.
    3. If that doesn't work, do the same thing for Google services framework.
  4. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    What she said ^^
  5. bit_sun
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    bit_sun New Member

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    Thanks for replying Josh ..... but i dont want to do factory reset as i have lot of downloaded apps that i will again have to download. Too much hassles :(
  6. bit_sun
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    bit_sun New Member

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    Sally ...Thanks so much for your inputs

    Wifi option is not checked and i have also deleted cache and restarted..... after restart google store asked me to accept for terms and conditions ...that i did but still not letting me update or download. when i click on download or upgrade it just start processing for 30-45 min and then throws error.
    I didnt get the 3rd option about google servive framework.....please explain that in more details.

    Thanks & Regards
    BIT
  7. bit_sun
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    bit_sun New Member

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    Hi Sally
    Got the google service framework ......and deleted the cache and data.
    Now when i tried to start google talk .....my friend list is empty. I read somewhere that one should be able to login to google talk to use google play store.

    Please suggest
    Thanks
    BIT
  8. SallyC
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    SallyC Well-Known Member

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    I don't blame you for wanting to avoid an FDR if you can help it. It might come to that, but let's check a couple more things. Just move down the list, if one thing doesn't fix it, try the next. I'm just brainstorming here with things I'd try myself and hope it worked.
    • Yes, you must be able to sign into Google Talk to download apps on Play. Make sure your device is signed into Google Talk by following these steps:
      1. Go to your phone’s app launcher, and press the Talk app.
      2. If you’re already signed into Talk, press Menu, and then touch Sign out.
      3. Launch Talk again to sign in.
      4. If you can't sign in, or downloads on Play are stuck at "starting download" go here to troubleshoot.
    • Go into Settings>Data Usage make sure Set mobile data limit is not checked.
    • Go to Settings >data usage> Google play>View apps setting >Content filtering>Allow Apps rated for and make sure they're all checked.
    • Go to Settings>Apps>All and select Google play store. Uninstall updates. Then start Google Play Store go to Menu>My Apps and accept updates.
    • Go to Settings>Accounts and sync>select your google acct>Menu>remove account. Reboot and add the account back in
    If none of this works, I would have no other advice but an FDR. When doing the FDR you should get a question about if you want to wipe the internal memory and also the external card. Also beware that the phone has two SD card directories: sdcard (internal memory) and sdcard-ext (your SD card). Some folks remove the external before doing a FDR to be sure nothing happens to it. I didn't and mine was okay, but you will want to be aware of this. If you have files installed and configured I'd make a back up on your pc of both directories as it may safe you some grief later on.
  9. joshxdroid
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    joshxdroid New Member

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    I definitely understand not wanting to. I didn't want to either. But a lot of people have have to do it. Sally is a pro, she'll guide you through this.
  10. SallyC
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    SallyC Well-Known Member

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    Thanks for the vote of confidence, joshxdroid. I'm relativity new at Android, but I'm good at googling for answers! :p But I'm a bit stuck and, if this doesn't work, I think we're looking at the FDR you were suggesting.
  11. joshxdroid
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    joshxdroid New Member

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    I agree. I would try your suggestions first. But with those kind of problems it seems like an FDR is the only way to go. Plus who knows what other issues there may be. An FDR well clean all that up. I know it's a pain, but it is so worth it sometimes
  12. bit_sun
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    bit_sun New Member

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    Hi Sally
    Many thanks again for the inputs.
    I tried all the option and none of them worked. Infact i lost few apps linked to my google account when i deleted the account as suggested ..... No hard feelings :) its just for the information if anyone try the same way.
    Seems like factory reset is the only way left.
    Also to add to it ......i read somewhere that motorola has deleted adodbe flash player in ICS update and this is the reason for this app upgrade/download problem. Any ideas abt this?
    Regards
    BIT
  13. SallyC
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    SallyC Well-Known Member

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    You can download missing apps from Play, assuming you purchased them there. If you got them from Amazon you will need to go to Menu>Settings>Security and check Unknown sources, then go to Amazon (or wherever) and get them. If you do an FDR it will ask you if you want to get your Google apps as part of the process.

    Flash should work on ICS, although it won't be supported beyond that. You may need to go to the Play store and download it since the ICS upgrade.

    That might be worth trying before an FDR if that's the problem. Hope that's it!
  14. jaye712
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    jaye712 New Member

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    If ur not the account holder(cell),it would be easy to figure that out..if u are then iam stomped,hope u find ur fix..even get a replacement if u have too

    DROIDRAZR ICS215
  15. majesticmermaids
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    majesticmermaids New Member

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    Hi I'm having the same problem! Did you ever get it to work?
  16. jaye712
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    jaye712 New Member

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    Did u jst update to ics?its always recommend to do a fdr b4 or after for things to wrk correctly.what have u tryed already?
  17. majesticmermaids
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    majesticmermaids New Member

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    Thanks for responding! I actually updated a long time ago so I'm not sure why it's happening now. And I haven't tried anything yet - thought I'd look and see if somebody had a fix that worked for sure, first. So I was curious to see if the fdr worked for OP. I did go to my app settings and try to clear the cache for google play but it never loaded. It just said "computing..." forever.
  18. jaye712
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    jaye712 New Member

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    No prob n welcome to df..This happened to me befour..try clearin cache @reboot n a fdr,first tho did u also clear out ur history @the playstore @settings?for me i normally do it here n there,depends how many apps i search for.whatever it is,iam sure we'll figure this out..also,check @ur playstore settings n see if ur "wifi only"is "unchecked",not to sure how u got it set..if ur on a data plan like i am,i normally have it"checked" for it to only download when on wifi,but if u wanna do it with data,uncheck it..if none is wrking,a fdr n clearin cache is the way to go.hopefully the df folks can put some tips in
  19. majesticmermaids
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    majesticmermaids New Member

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    How strange. I just did a reboot and it seems to be working fine! Which is strange because this has been going on for a few days now and I've tried rebooting several times before. What ever works :)
  20. jaye712
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    jaye712 New Member

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    Sometimes its the simplest things lol..glad it wrks,if u ever need any help in the future,df got your back
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