Can't unlock my phone! :-(

Discussion in 'Android Tech Support' started by Supertom, Apr 5, 2010.

  1. Supertom
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    Supertom New Member

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    Hi... just got my phone a few days ago. I set the security thing so you have to unlock it to use it using the touch square thing. well, my daughter tried it too many times and now it says to enter my email and password to unlock. But, when I enter my gmail email info I get 'wrong email or password' message and I can't' unlock it! WTF? Now what am I supposed to do?
    Tom
    :mad:
  2. chesa319
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    chesa319 New Member

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    My children and great nephews are always locking my phone up like this. For my phone the email and password option works. However I have never had a problem but, feel that Verizon may be able to help you with this problem. Can you post again to let us know how everything worked out for you?
  3. DesktopDevin
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    DesktopDevin Member

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    If you have your alternate email setup in gmail , you can just go to gmail.com online and do a password reset and it will send you a temp password to login to your alternate email address. Then you should be able to login at gmail.com and change your password to the permanent password you want to use. Then you should be able to login to your phone.
  4. Supertom
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    Supertom New Member

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    I only have the one gmail email. It works online just fine. Do I need to do a password change online to get it to work on my phone?
  5. NeverEndingXsin
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    NeverEndingXsin New Member

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    have you tried turning off your and taking out the battery and then putting it back in and then trying the square password thing again?
  6. Supertom
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    Supertom New Member

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    Taking the battery out, turning back on only takes me to the sign on screen again! Ugh!
  7. NeverEndingXsin
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    NeverEndingXsin New Member

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    Try calling your phone and answer it and during the call press the "home" key and see if that will take you to the desktop. Some people have told me that works
  8. Dxun
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    Dxun New Member

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    If you have changed your Gmail password since setting up your phone that is more than likely your problem.
  9. Supertom
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    Supertom New Member

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    Well... that didn't work either. Just stuck on that log in screen! I'll take it into the Verizon store and see if they can do something! Dangit!
  10. NeverEndingXsin
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    NeverEndingXsin New Member

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    Sorry none of the ideas worked, verizon should be able to fix your problem easily for you =)
  11. Supertom
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    Supertom New Member

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    Thanks for the help! :)
  12. droideric1
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    droideric1 New Member

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    Supertom, What did you end up accomplishing with this lock out problem? I have the same problem and am about to go insane!
  13. bomber889
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    bomber889 New Member

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    Have someone call your phone and while you are in the call, press home repeatedly and you should be able to get to the home screen. Then you can change the lock and everything will be fine. This happened to me and this is a horrible bug, I had to do a master reset because I totally forgot my lock.
  14. droideric1
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    droideric1 New Member

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    Nothing seems to work. I don't want to loose all of my text threads, photos, apps etc by master reset. Why does it not read my Google login info? Frustrating!!!
  15. droideric1
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    droideric1 New Member

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    Didn't work!
  16. AnneDroid
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    AnneDroid Rescue Squad Rescue Squad

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    Try this:

    1) create a new gmail account on your computer.
    2) call your cell phone with a different phone.
    3) answer your cell phone then hit the back button and it will take you to the home screen.
    4) turn on wifi so it can do data and voice at the same time (remember that the phone is still connected)
    5) go to Settings -> Location & Security and disable lock pattern (you'll need to enter to correct pattern previously set)
    6) go to Settings -> Accounts & Sync and click "Add Account" and add your newly created Gmail account.
    7) hang up the phone.
    8) turn the phone back on, at the lockout screen, enter your new Gmail account info and it should let you back in
    9) once the phone is unlocked, you can go in setting and remove the newly added Gmail account and keep the old one.

    (And sometimes you have to disconnect your wifi connection and then reconnect and before it will work.)
  17. droideric1
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    droideric1 New Member

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    #3 of the 9 steps does not take me back to home screen, it takes me back to login. What do you mean turn off wifi? I can't get to any part of my phone!
  18. Backnblack
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    Backnblack Premium Member Premium Member

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    You will not lose photos, apps by doing a hard reset...txt yes tho.
  19. Ambulance Dude
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    Ambulance Dude New Member

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    I don't know about this, just an educated guess, but what about rebooting it?
  20. Supertom
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    Supertom New Member

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    What I did was go to the Verizon store. Guy there found several of the same complaints on his web site, but didn't know how to fix. He did a wipe/reboot on the phone. (not sure how he did this, pushed the volume keys a bunch that I saw.) Anyway, I lost most of the apps I d/l'd... not too terrible since they were all free ones at the time. It saved all contacts and I think photos. But... anyway, Verizon store is all I've got for you...
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