Can't Unlock Moto Droid

Discussion in 'Android General Discussions' started by kevins686, Feb 3, 2018.

  1. kevins686

    kevins686 Member

    Joined:
    Mar 20, 2010
    Messages:
    159
    Likes Received:
    11
    Trophy Points:
    18
    Location:
    Jacksonville, FL
    Ratings:
    +11
    We've got a Verizon Motorola Droid, purchased in 2015, that has been sitting dormant for over a year. We're trying to get back into it, but can't remember the password for the Gmail account the phone was associated with, and Gmail won't allow us to rest the password, despite our having followed the steps. Verizon says there's nothing they can do. Is there a way to completely slick the phone and start from scratch with a different Gmail account?
     
  2. me just sayin

    me just sayin Diamond Member

    Joined:
    Jun 7, 2017
    Messages:
    6,480
    Likes Received:
    4,563
    Trophy Points:
    1,778
    Location:
    35.7051° N, 89.9695° W
    Ratings:
    +4,701
    Current Phone Model:
    Note 8
    why can't you reset the password in gmail? If it is your account, there should be no problem using the forgotten password links on your pc.

    basically, unless you reset that password you are out of luck.
     
  3. kevins686

    kevins686 Member

    Joined:
    Mar 20, 2010
    Messages:
    159
    Likes Received:
    11
    Trophy Points:
    18
    Location:
    Jacksonville, FL
    Ratings:
    +11
    We go through all the verification steps, including having a code sent to an alternate email. but it always comes back with a message that it can't verify that this email, the one we're trying to get back into, is ours.
     
  4. me just sayin

    me just sayin Diamond Member

    Joined:
    Jun 7, 2017
    Messages:
    6,480
    Likes Received:
    4,563
    Trophy Points:
    1,778
    Location:
    35.7051° N, 89.9695° W
    Ratings:
    +4,701
    Current Phone Model:
    Note 8
  5. Sajo

    Sajo Diamond Member

    Top Poster Of Month

    Joined:
    Jan 25, 2013
    Messages:
    14,074
    Likes Received:
    9,483
    Trophy Points:
    1,863
    Location:
    Tennessee
    Ratings:
    +10,022
    Current Phone Model:
    Moto Z2 Force
    Are there personal files that you absolutely have to recover? Why not Factory Reset from the Recovery Menu if there is nothing important in the phone you need?

    Sent from my XT1650 using Tapatalk
     
    • Like Like x 1
  6. PereDroid

    PereDroid DF News Team Reporter

    Joined:
    Jan 25, 2010
    Messages:
    5,846
    Likes Received:
    3,593
    Trophy Points:
    1,563
    Location:
    Cleveland, Ohio
    Ratings:
    +4,185
    Current Phone Model:
    Moto Turbo 2
    If you don't remove the account before a reset you cannot get back into it without that same account. Remember this changed in Nougat.

    Sent from my Moto Z (2) using Tapatalk
     
Search tags for this page

azs

,

best cameras