can't text pictures

Discussion in 'Droid X Tech Support' started by bandini, Dec 13, 2010.

  1. bandini
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    bandini New Member

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    Hi all -

    So, I can't send any pictures via text (I can recieve, tho). I am not rooted, just installed the new update (which didn't help the problem at all)... When I try sending it just waits a few minutes, then gives me the "national coverage" error message (which the verizon rep told me is basically a generic error which means nothing) and the text fails.

    Non-picture texts send fine.

    I've tried the usual rebooting and battery pull, which doesn't help. Spent an hour on the phone with Verizon, and they tried resetting my account, etc. - no dice.

    Now I have a support ticket open with verizon, but while I'm waiting, thought I'd check in here. It seems unlikely that I'm the only one with this problem, but I haven't been able to find anyone else with it on this forum.

    Thanks very much in advance for any help/advice/wisdom.
  2. Quicksilver7714
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    Quicksilver7714 DF Super Moderator Rescue Squad Premium Member

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    Never had any problems sending MMS with Pictures. My X automatically resizes the picture so it can be sent.
  3. bandini
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    bandini New Member

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    Mine does the auto resize too... just can't send them.
  4. Quicksilver7714
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    Quicksilver7714 DF Super Moderator Rescue Squad Premium Member

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    Did some browsing online and just as I thought it is most likely a problem with your account. Something might have been accidentally changed.
    I suggest that you go to Verizon and have them look over your account info to make sure that you can receive texts on your phone line.
  5. bandini
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    bandini New Member

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    Thanks for the reply quicksilver. Unfortunately, I've already been through that with the verizon rep. She double-checked my account, reset my picture messaging capabilities and then finally reset my entire account. No go.
  6. Quicksilver7714
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    Quicksilver7714 DF Super Moderator Rescue Squad Premium Member

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    Do you have a task killer installed on your phone?
  7. bandini
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    bandini New Member

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    No task killer.
  8. Quicksilver7714
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    Quicksilver7714 DF Super Moderator Rescue Squad Premium Member

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    You might have to do a hard reset.
    But first do you have wifi turned on?
  9. Droid DOES!!
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    Droid DOES!! What iDoesn't Theme Developer Premium Member

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    Crap! You beat me to it! Haha!



    DroidForums junkie!!
  10. bandini
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    bandini New Member

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    having wifi on or off doesn't seem to affect it. i'm hoping to avoid the hard reset, but it's sounding like that's all that's left...
  11. Quicksilver7714
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    Quicksilver7714 DF Super Moderator Rescue Squad Premium Member

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    I am reading a thread on android forums and just covering all the bases.
  12. Quicksilver7714
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    Quicksilver7714 DF Super Moderator Rescue Squad Premium Member

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    Yah i've been circling that option but trying to stay away if i can.
    The only other problem i've come across is having parentheses around your contact’s area code. But that problem was on the Droid not the X. I would have assumed that it would have been fixed.
  13. Quicksilver7714
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    Quicksilver7714 DF Super Moderator Rescue Squad Premium Member

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    Are you using the stock messaging app or a third party app like chomp or handcent?

    Also can you try and reduce the capture sive of the picture in the camera app to 2MB and then try and send a picture message.
    Last edited: Dec 13, 2010
  14. bandini
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    bandini New Member

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    Using the stock messaging app (tried chomp and handcent, but prob remains there too, so uninstalled them as I actually prefer the stock app).

    The picture size being under or over 2mb doesn't seem to affect anything.

    thanks for trying guys.
  15. Quicksilver7714
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    Quicksilver7714 DF Super Moderator Rescue Squad Premium Member

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    Then the only other option that i can think of is a hard reset. Remember that all your contacts, calender events, and email is synced with google and will sync again when you log back in. all of your apps, texts and other stuff will be removed.
  16. titans1
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    titans1 New Member

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    I assume you've done star228
    If so the only other option you have is the default in the phone. I bet a hard boot doesn't do it. Sounds like phone programming is screwed

    sent from my refrigerator I'm hungry
  17. bandini
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    bandini New Member

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    yeah, I have this nagging suspicion that the hard reset won't do anything & then I'll have gone through the hassle for nothing. especially since I have NEVER been able to text pics with this phone, so it's hard to believe going back to the factory settings will change anything.

    of course until I actually do it, I can't rule it out for certain, so it's looking like that's my next step.

    grrr...
  18. Quicksilver7714
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    Quicksilver7714 DF Super Moderator Rescue Squad Premium Member

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    If that doesn't work then go to Verizon and ask for a new phone.
  19. bandini
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    bandini New Member

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    update... did the factory reset, the texting/pic problem is fixed. thanks for the help, guys.
    Last edited: Dec 13, 2010
  20. Italiantblman20
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    Italiantblman20 New Member

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    You have to make sure the camera is set to the six megapixal setting not the eight megapixal setting because text messages can only send pictures that are 6 or less megapixals. The guy at the verizon store told me that when I bought my phone.

    Sent from my DROIDX using DroidForums App
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