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Can't make or receive calls on my droid incredible 2

Discussion in 'HTC Droid Incredible 2' started by kschaaf, Nov 4, 2011.

  1. kschaaf
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    kschaaf New Member

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    When I try to make a call I get the following message:
    [h=2]The process com.android.phone has stopped unexpectedly. Please try again.[/h]The phone doesn't receive calls either. Everything else works great. Any suggestions? I removed the battery and re-started the phone, but the problem is still there. I also uninstalled the last several apps I downloaded in case they were the problem.
  2. enlightened
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    enlightened Super Moderator

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    Are you rooted or running stock?
  3. kschaaf
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    kschaaf New Member

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    I don't know what you mean....sorry
  4. jntdroid
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    jntdroid Super Moderator Premium Member

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    I'm really curious what you were doing when this happened or right before - were you by any chance messing with any custom skins?

    I went way up the ladder with HTC's support on this issue a few months ago - even got a few personal callbacks. You're only option is to do a factory reset with that error (at least it was a couple of months ago). Something gets in there and screws with the framework somehow... it's messed up.

    It seems correlated, sometimes, with the way the apps will flicker when you load them up under settings to clear data/cache as well... It's very odd.
  5. enlightened
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    enlightened Super Moderator

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    Okay, you're not rooted. :D Sounds like you need to do a factory reset, unfortunately.
  6. kschaaf
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    kschaaf New Member

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    Nothing's ever easy, is it?? Thanks. And no one was messing around with custom skins. :)
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