Can't Hear people on INCOMING CALLS

Discussion in 'Droid RAZR Support' started by amandae, May 6, 2012.

  1. amandae
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    amandae New Member

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    So, everytime I have an incoming call I cannot hear the person on the other line, but they can hear me. The weird part is, when I call them back (outgoing calls) everything works fine (we can hear eachother). Thus I know it isn't a speaker problem. Does anyone know what is going on and how to fix it?

    Please Help!!!
  2. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    I actually had an issue with this. I rebooted my phone and it cleared up.

    I assume you've tried powering off the phone and powering it back on???

    Does this happen all the time? For me it happened very rarely.

    What kind of service area were you in...I know it seems like it shouldn't matter, but sometimes it does.

    DROID RAZR MAXXAMIZED!!!
  3. droid2drummer
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    droid2drummer Active Member

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    I returned a brand new one the second I noticed this same thing... If yours is crackling, ie. Blown receiver speaker take it back...if not check your settings and or factory reset...still no go apply my first..


    Simply Amazing ...
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  4. amandae
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    amandae New Member

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    I have turned the phone on and off and have tried soft resets. I do not want to do a factory reset unless absolutely necessary because it is such a pain. I usually have 4 or 5 bars of reception so my service is okay. This happens for every incoming call and it started sunday morning, as far as I can tell. It is not my speaker because when i hang up and call the person back everything is fine. There is no crackling either, there is just no sound at all. Any other ideas?
  5. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Hmmmmmm, I wouldn't think this is an app issue. Try a factory reset.... that's about all I can think to do. If that doesn't help, you need to return the phone.

    The thing is, a factory reset usually resolves software issues. That's why its so highly suggested.

    Also.. a factory reset is alot easier now that the play store holds all of your apps, so you know which apps you had.

    I would try it sooner than later though. 14 days goes by quick.

    DROID RAZR MAXXAMIZED!!!
  6. amandae
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    amandae New Member

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    Hey Guys!

    Thanks for all your help I really appreciate it. My phone randomly started working again last night. The only thing I played with was turning TTY off and that was the day before... so I honestly have no idea what happened or what fixed it. I hope no one else has to go through this. So frustrating. Hopefully its doesn't happen again. If it does I will do a foctory reset! Thanks again.
  7. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Glad your situation resolved itself. Hopefully it won't happen again.

    DROID RAZR MAXXAMIZED!!!
  8. method2406
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    method2406 New Member

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    Crazy i recently just had this same issue for a couple days, where i could not hear incoming calls but outgoing worked fine. I tried everything including factory reset, I went to sprint and they were stumped they ordered me a new phone which was on backorder. My phone is now working fine and I am supposed to pick up a new phone tomorrow at Sprint. Did u ever find out more about this?
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