can't find san_disk on computer to open my pictures

Discussion in 'Motorola DROID Turbo 2' started by roach, May 13, 2016.

  1. roach

    roach Member

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    i used to be able to open up my pics on my 64gb san disk on my computer but now since the update i only see internal storage and MOT,what happened.
    i restarted my turbo2 and took out the sandisk and re-inserted it with no luck.any ideas.
    thanks
     
  2. Jeffrey

    Jeffrey Premium Member
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    Can you see it on your phone when using file manager?
     
  3. roach

    roach Member

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    yes when i open up storage & usb it shows 5gb used out of 64gb,it always worked before,i even put my droid max and it doesn't work
    thanks
     
  4. Sajo

    Sajo Diamond Member

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    Have you tried this?
    Turn off the phone and remove that card.
    Put in a different SD card, and old blank card will work.
    Turn the phone On, Marshmallow will index that card.
    Turn the phone off.
    Insert the card you want to use, the one you can't see now.
    Turn the phone On again, Marshmallow will re index that card and you might be able to see it when connected to your laptop.

    That worked for both of my Turbo 2's.

    Sent from my XT1585 using Tapatalk
     
  5. kmf1

    kmf1 Senior Member

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    Does indexing the card erase what is currently stored on the card?

    Sent from my Moto Droid Turbo 2 using Tapatalk.
     
  6. Sajo

    Sajo Diamond Member

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    I don't believe so; it did not erase anything for me on either phone.
     
  7. kmf1

    kmf1 Senior Member

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    Just curious. I see my SD card when I plug the phone into my MacBook Pro, but when I look at my files via a 3rd party file explorer, I have doubles of everything. Maybe indexing the card would clean things up?

    Sent from my Moto Droid Turbo 2 using Tapatalk.
     
  8. Sajo

    Sajo Diamond Member

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    It might. It definitely should not hurt anything, and only takes a few minutes to run through the whole process.
     
  9. kmf1

    kmf1 Senior Member

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    I may give it a try. I have to find another card.

    Sent from my Moto Droid Turbo 2 using Tapatalk.
     
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  10. roach

    roach Member

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    i have tried all sugestions here with no luck,is this the way it is going to be and every time i plug my phone into my computer my pics are not going to be on my 64gb disk,so are we supposed to put them in internal storage from now on.
     
  11. pixeline

    pixeline Senior Member

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    Have you tried removing the Card from your phone - putting it in a card reader and inserting that I you computer? I always do it that way

    Swyped ✔
     
  12. roach

    roach Member

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    i removed the card and put it in the reader and the pics do show up,the problem i am having is i can not open it up(sd card) on my computer,all i can do is use my internal storage so it's like not having a 64gb card in my phone anymore.
    thank's