can't delete messages from gmail

Discussion in 'Droid RAZR Support' started by sugee, May 30, 2014.

  1. sugee
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    sugee Member

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    when I go to trash on my gmail account I am unable to delete any ofthe messages in there I never had this problem before
    usingDroid razr android version 412
    thanks for some assistance
  2. GoCliffGo05
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    GoCliffGo05 Developer Relations Staff Member Premium Member

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    Yea, I can't either. Since the app updates I assume it's how they designed it.

    Sent from my DE Moto X
  3. sajokaz
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    sajokaz Active Member

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    I didn't notice that until just now. But I did see that while viewing the Trash folder...select the menu (3 dots) and there is now an option to Empty Trash. All gone at once! I don't think that was there before the app update? I like it.
  4. GoCliffGo05
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    GoCliffGo05 Developer Relations Staff Member Premium Member

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    Lol ah there it is. I was selecting messages first and then it wouldn't allow you to remove them.

    Sent from my DE Moto X
  5. sugee
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    sugee Member

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    I can only delete them one at a time.....from the inbox
    I can't delete any from the trash folder
  6. sajokaz
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    sajokaz Active Member

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    When you are in the trash folder select the menu ... there is a delete all or empty option. Don't click a message...just open trash and select menu.

    Sent from my XT907 using Tapatalk
  7. sugee
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    sugee Member

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    OK just found out that U can only delete files in the gmail trash folder from your computer or wait 30 days & they will be automatically deleted :biggrin:
  8. mslaceyrose
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    mslaceyrose Active Member

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    Didn't the method posted by sajokaz work for you? It worked for me.
    Thanks for that, btw, sajokaz :)
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  9. sajokaz
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    sajokaz Active Member

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    You are welcome. :thumbup:

    Sent from my XT907 using Tapatalk
  10. sugee
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    sugee Member

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    on my phone which is android 412 when i click the dots no option to delete
    on my tablet which is android 422 I do get the delete option
  11. sajokaz
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    sajokaz Active Member

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    I don't think it's an Android OS item...I think that option appeared in a G Mail app update. When you open Play Store > My Apps is there an update available for G Mail? That's when I noticed the new option, which was 3 weeks after I hot KitKat.

    Sent from my XT907 using Tapatalk
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