Let me start by saying two things: 1.I am not very tech savvy, so I apologize if this was answered elsewhere and I just didn't know it was an answer to my problem. 2. I have successfully connected this droid to this computer to add music files, etc. I have no idea why I can't do it now. I plug my droid into a USB port on my computer, then I drag down the notification screen and set my USB connection to "USB Mass Storage" mode. I go to "my computer" and open the newly appeared "removable storage device". It starts installing MotoConnect, so I let it. ...Now what? I could swear that in the past I have done the exact same thing, and after installing motoconnect, I can click on the very same thing in "my computer" and it lets me access the files on my SD card to add music, photos, etc. Now, all I can do is repeatedly instal/uninstall/"repair" motoconnect over and over, but I can't look at the files on my SD card. It appears as Motorola (F: ) under "devices with removable storage". I've had this problem before, but after connecting/disconnecting my droid a couple of times, it would always eventually let me get at my SD card, now nothing. If possible, I would like to understand what exactly is going on so I can avoid this problem in the future.