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Can't clear cache after I installed the latest update

Discussion in 'Droid RAZR MAXX HD' started by henryzajac, Nov 10, 2013.

  1. henryzajac
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    henryzajac New Member

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    I installed the latest update on 11/9/13. Now I'm not able to perform the steps to clear the cache. Is anyone else having this same issue?
  2. bkdodger
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    bkdodger DF Super Moderator Staff Member

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    Bumping this thread...Can you also elaborate a bit more for us...
  3. henryzajac
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    henryzajac New Member

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    Clearing the cache by following the steps in the attached link.
    http://support.verizonwireless.com/support/devices/knowledge_base.html/66428
    After the update, I don't receive the reboot options for #3. Now I get a screen that says the device is locked and I get caught in an endless reboot loop. I used this process every week before the update so I'm positive that I'm doing exactly what I was doing prior to the update but now it doesn't work.
    Any ideas or help you can provide would be greatly appreciated.
    Thank you
    Henry Zajac
    henry@zajac.name
  4. Yeti35
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    Yeti35 Member

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    Something else is up with your phone. I have the update and just checked mine. I was able to clear cache as well as access everything else.
  5. pksopp
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    pksopp New Member

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    Same here - no issues clearing cache after the update. I haven't rooted though, if that's relevant.
  6. henryzajac
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    henryzajac New Member

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    Thanks to everyone for your responses. I performed a hard reboot (Power button +Right Volume button) After this hard reboot, I'm able to clear the cache just like before the latest update was installed. Again, thank you very much. I appreciate your help.
  7. Remmy700P
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    Remmy700P New Member

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    What is the purpose of clearing this cache? Are there operational/speed benefits?
  8. henryzajac
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    henryzajac New Member

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    Yes, the response time improves tremendously.
  9. Remmy700P
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    Remmy700P New Member

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    Is it something that owners s/b doing on a periodic basis, or is it a problem solving step?
  10. henryzajac
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    henryzajac New Member

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    I do it once a week. It doesn't hurt anything and it just seems to keep my phone running smoother.
  11. Remmy700P
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    Remmy700P New Member

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    OK. Cool. Thanks for the info.
  12. snowman
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    snowman Member

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    I'm updated and can still clear cache like the link
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