Can't Access Internal Memory - PC Crashes

Discussion in 'Droid Bionic Tech Support' started by rdarling, Oct 11, 2011.

  1. rdarling
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    rdarling New Member

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    Hi, I have a new Driod Bionic, everytime I connect it to my PC using windows 7 (using the official Moto cable) two autoplay windows open, one for internal memory and one for external memory. I can click on the external memory to show files and everything is fine. As soon as I click on any option in the internal memory window I get the blue screen of death on my laptop and it reboots. I tried closing the autoplay windows and accessing the folders through the windows explorer with the same result, I can click on the external memory and all is well, as soon as I click on the motorola folder my laptop takes a dump!
    What is going on?
  2. BayouFlyFisher
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    BayouFlyFisher Rescue Squad Rescue Squad

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    Sounds like you need the current motorola drivers. I don't have link but just search this forum for it. Good luck.
  3. rdarling
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    rdarling New Member

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    I downloaded and installed drivers from Motorola website since the last post this morning. Same result - Blue Screen of Death!
  4. BayouFlyFisher
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    BayouFlyFisher Rescue Squad Rescue Squad

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    A few last thoughts/questions: Is this a new problem? Did it just start with the Bionic? Is the phone set to Usb Storage Mode and not PC Mode or Media Sync Mode?
  5. gsDroid
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    gsDroid New Member

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    Also, did you uninstall the motorola drivers before installing the newer ones? And is Usb debugging checked?
  6. rdarling
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    rdarling New Member

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    I set phone from usb mass storage mode to PC mode and it works like a champ! Thanks guys!
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