Cannot reset exhilarate

Discussion in 'Android Support' started by cjwtdrm, Mar 1, 2015.

  1. cjwtdrm

    cjwtdrm New Member

    Joined:
    Mar 1, 2015
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Current Phone Model:
    galaxy exhilarate
    I am fixing a phone for a friend. They do not know the password. They dont care if they lose data. So a factory reset is in order right. So I found the reset instructions. Very simple and straight forward.
    Hold down power and volume button at same time
    When logo comes on release power button continueing to hold vol button down until reset options come on.
    Scroll down to select wipe data/factory reset. hit home button to select.
    then scroll down to "yes--- delete all user data" push home button to select.

    The phone still comes back to "confirm password" which I dont have.

    Frustrating, please help.
     
  2. KaosMaster

    KaosMaster Senior Member

    Joined:
    Jan 24, 2011
    Messages:
    699
    Likes Received:
    164
    Trophy Points:
    58
    Location:
    Garden Grove, CA.
    Ratings:
    +186
    Current Phone Model:
    SCH-I545 Galaxy S4 (Verizon)
    Try to hit the power key to select the wipe data/factory reset, instead of hitting the home key.