Cannot open Attachments

Discussion in 'Bugless' started by BeyondReality, Mar 26, 2011.

  1. BeyondReality

    BeyondReality Member

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    Hello Everyone,

    Hope someone can help. From searching on the internet it seems like a lot of people have had this problem but I cannot find someone who has fixed it.

    The problem I am having is I cannot open Word documents on my phone. I have tried to use Quickoffice, Docs2go & Openoffice Viewer, none of them will open the files. These all come from multiple senders and are saved in the correct format.

    I have tried to uninstall K9 and reinstall.

    I have tried to forward them to my Gmail.

    I have tried to save them to my phone and open them from the SD Card.

    I have tried changing the SSL settings

    None of that works. I get the Error "the file cannot be opened" or "The file is damaged" depending on which program I use. These word files open fine on the computer but will not work when emailed to my phone.

    I am using a POP3 account in k9 mail and I am not using any exchange servers.
     
  2. RW-1

    RW-1 Silver Member

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    Attach one of them here for us to try. . .
     
  3. BeyondReality

    BeyondReality Member

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    I dont think it is the file because it isnt one specific word document but it is any word document. But I created a test file to show you what I mean. I am unable to open this file on my phone when its emailed...

    After messing with it more, I learned that if I set up my mail in the default stock email app it works. But if it goes through k9 at all it stops working...
     

    Attached Files:

    • test.doc
      File size:
      21.5 KB
      Views:
      246
  4. RW-1

    RW-1 Silver Member

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    If that is true, then it would appear to be a K9 issue. I opened it with no issues, and I use the stock email app.
     
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