Cancelled my service and returning the droid

Discussion in 'Android General Discussions' started by whec716, Nov 30, 2009.

  1. whec716
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    whec716 New Member

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    So, based on these new ads from dell mobile, wirefly and others I called Verizon and explained my situation.

    I am a new customer, bought the droid 1 week ago. Paid $199 plus $35 activation from the Verizon wireless store. Now I see the phone for $99 with free activation. Asked for a credit for the difference. They refused. So I asked if I could cancel my service and return the phone, only to buy it again. They said I could.

    So, long story short - I canceled the Verizon service and i'm returning the droid.

    As much as I enjoyed the phone, I'm not sure if i'll replace it or just use my business blackberry.

    WHEC716
  2. JohnDroid
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    JohnDroid Guest

    Sorry to hear about it. It is typical however that technology devices get cheaper at very rapid paces. I've purchased quite a few ipods only to find out they dropped the price significantly just weeks later ;(
  3. austinnadz
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    austinnadz New Member

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    If I were Verizon I'd stick with the once a customer always a customer mantra and say you were already given your instant savings when you purchased the phone the first time when it first came out and not allow you to buy it again at the lower rate.

    I'd be careful with that if you want a Droid again.
  4. kevin1016
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    kevin1016 New Member

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    Anyone who bought the Droid on the release date or soon thereafter and thought that the price would stay the same, especially directly before Christmas, needs a reality check.
  5. takeshi
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    takeshi New Member

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    Huh? Are you saying that your fantasy about being Verizon affects their real world policies?

    I'd be careful with that.
  6. austinnadz
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    austinnadz New Member

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    No, I'm saying that at one point you were a Verizon customer and are no longer subject to new verizon customer policies (hence once a customer always a customer), whereas you may not be able to get the phone for the reduced price. Of course if Verizon was smart they'd reset that after every 6 months or so.
  7. RTracer
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    RTracer New Member

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    Remember the whole debacle over the iphone release and soon after price drop...

    Being an early adopter is a *****, buts its the price we pay
  8. db83
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    db83 New Member

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    where did you see the price drop?
  9. morrisbeer
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    morrisbeer New Member

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    OK, I see your frustration here. I too saw the price drop and wanted to do something. I work terrible hours and decided to send verizon an email directly. I told them about my frustration seeing an identical item to theirs being sold cheaper. Kind of a slap in the face. I hadnt even sent in the $100 mail in rebate yet and let them know that I was going to cancel my service. I quickly received an email that told me my account was going to be credited the $100 mail in rebate and also the $80 difference in the purchase prices. Satisfied me and once again keeps me a verizon customer. Good word of mouth beats any kind of money paid for advertisement in my eyes.
  10. medicTHREE
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    medicTHREE New Member

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    Eh, such is life with all new consumer products. Say you buy a 2010 S4 right now, the price you pay is not giong to be the same as someone who buys it in July 2010. It certainly won't be the same as someone buying it in December 2010.

    All consumer goods come down in price, and electronics do so rapidly. If you don't wanna get burned in the price game, stay with your old phone. If I returned every device that the price came down significantly on in short order, I'd spend more time at customer service than using my device.

    What do you do when in another 30 days they drop the price again?
  11. keiichi25
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    keiichi25 New Member

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    He was looking at the various sites, like Free Cell Phones with New Cell Phone Plans - Shop Deals from Wireless Carriers - Wirefly.com and mobility.dell.com.

    On those sites, I see Wirefly at $149.99 and Dell at $119.99 with Free activation and the likes.

    Of course, this is after Black Friday (Currently Cyber Monday) sales, which suggests they are down pricing to encourage sales.

    Verizon's typical stance will be not to give you a refund after a sale is made. Generally, whenever you sign something, you committed to the price at the time of sale. This is not like the Circuit City of "We will be any price." offer. Unless it was literally stated they will do that, you can't go back a few days later to try and get a refund on a price change.

    Most companies will not do that unless they put a guarantee of that nature.
  12. conazo
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    conazo New Member

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    Great Point!
  13. whec716
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    whec716 New Member

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    I was not an "early adopter" i wanted almost a month. I am not asking to be credited the difference for the life of the phone. But what is customer is that if the price on a device drops during the return policy, generally you can get the difference, I know i've done that with ipod's bought from Best Buy.
  14. godanigo
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    godanigo New Member

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    So you're mad because you failed to shop around?

    I don't call apple and complain that some other company has the iPod for cheaper and demand they refund the difference. There is something to be said for buying an item from the original manufacturer (or in this case, offerer/carrier whatever). Don't complain and punish Verizon for your mistake.
  15. austinnadz
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    austinnadz New Member

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    I work for a major technology company to remain unnamed (trust me if you watch TV you've heard of them), and a policy of theirs is that if you cancel your services while under contract, you are not eligible for new customer promotions/deals for 6 months after cancelling their services (assuming it is the same qualifiers ie. address, social security # etc., otherwise you wouldn't really be a returning customer anyways). So I also advise everyone to be careful of that.

    For companies this policy does makes good sense business wise. The special rates of "39.99 for the first 6 months" is a good deal for the customer, thats what grabs you and makes you feel secure, and then they increase the rates to the non-promotional deal after your intro has expired, this is where they get you. It doesn't make good sense for the business to continually offer the promotional rates to people who continually threaten to cancel or cancel, if they were making money off of the promotional rates they would be the normal rates. So don't assume that if you cancel you are going to be able to go back and get the same thing you were previously offered just because you are a customer.

    We all want low prices but the business is there to make money, they have to draw a line somewhere whether it's the right line or not.
    Last edited: Nov 30, 2009
  16. keiichi25
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    keiichi25 New Member

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    There's your problem there...

    This is implied by Best Buy:

    Price Match Guarantee

    Please note, they have a Price Match Guarantee Policy which is plainly stated on their site and at their location.

    Unfortunately, you are not comparing 'apples to apples' with how companies handle situations like this. Best Buy, like Circuit City has placed a Price Matching Guarantee. With that stipulation, they will do this. Verizon Wireless, on the other hand, only gives you a 30 day trial period at no cost or commitment. But after 30 days, you are committed. There is no implied price matching, that is done by who ever else is selling the phone. Verizon Direct will stick with the MSRP cost, but groups like Dell Mobility and Wirefly can go for a lower margin for higher sales... Remember, Verizon still makes out if other groups sell the phone for less, but they aren't going to stiff their margin on a phone they have exclusive rights to, same with the AT&T Store or the Spint or T-Mobile store for their own phones.
  17. myriad46
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    myriad46 New Member

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    The phone is not any cheaper at Verizon, you have to buy it through another store, such as Best Buy or Wirefly. I am not sure what the full ramifications of doing this are, but they are probably subsidizing the difference. I know, for myself, I signed up for only a 1-year contract, which you cannot do at those store fronts.
  18. whec716
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    whec716 New Member

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    i'm not "mad" i'm confused, shocked perhaps.

    Here I am in my trail period saying "I like your product and would like to keep it. However, I can now get it for $135 cheaper from a different store. I would like to remain with you, can you credit me the $135 difference." I gave them a choice to keep my on a 2 year commitment for $90 a month. They refused - so now i move on.

    Not a big deal - the easy answer is for verizon to say "sure no problem, how could we let a third party beat our prices, we'd love to match that and retain you as a customer." They chose not to and now I'm free to go to ATT, tmobile or back to Verizon (perhaps my wife has to do the contract, but i can go back).
  19. Backnblack
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    Backnblack Premium Member Premium Member

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    How true, People don't a value on their time and effort....most often it's not worth it.
  20. keiichi25
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    keiichi25 New Member

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    Well, the problem is... They aren't going to do price matching. If they were, their SD Micro Mems wouldn't be overpriced. Hell, one of their Store reps told me that if I wanted to get a 8 gig SD Micro Card... Don't buy it from their location, go to New Egg and get it there. This is coming from one of their store reps! And mind you, this was when I first signed up with them last year and got myself an LG Chocolate 3 phone.

    The one thing you should be aware of is that Verizon isn't going to try very hard to price match on items, at best, they will, with their phone reps, talk with you about the service you have and maybe talk you down to a lower service if you aren't using a lot of the higher rate plan.

    The phone itself is not what they are selling, it is the service more than anything else. The phone price being lower because you went 2 year instead of month to month or 1 year contract is a promo to get you to commit to 2 years service versus the 1 year or staying month to month.

    You have to understand that again, they 30 day trial is you either like it or not. If you don't, you are welcome to return it, but doesn't mean during that time they will nickel and dime the price down to make you stay after the fact.