can not connect with usb mass storage

Discussion in 'Motorola Droid X' started by eg92b16a2, Oct 23, 2010.

  1. eg92b16a2

    eg92b16a2 New Member

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    I use to have the Droid 1 and was able to plug the usb cable between the computer and phone and able to see what is on my SD card.

    I swapped out to a Droid X last week and now when I select the option on the droid USB mass storage the phone acts like it is connecting but keeps on looping thru the connecting process. I get the option install new Moto drivers or open up folder. I select driver and the computer hangs up. While the X just keeps connecting and disconnecting and notifying constantly. I tried it on another computer with XP64 same thing. I notice that all the computers I am trying to connect to has been used with the Droid 1. Is there a way to disconnect the old Droid 1 profile on these computers so that my new Droid X can connect with my computers?

    I am able to connect PC option fine.
    I am able to charge option fine.
    I am able to connect media option fine. Can see what is on the card but there is only 2 folders music and pictures all my other folders does not show.

    I installed the new moto connect drivers from motorola's website but that is not helping either.
     
  2. hookbill

    hookbill Premium Member Premium Member

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    I don't have a good solution to your issue, but I have one that will work just the same. You can purchase an app in the Market called WiFi Explorer Plus. You do need wifi, I kind of assume everyone has it these days but if you don't it will not work.

    What it does is it will give you a web address to input into your computers browser. From there it's the exact same thing as accessing your SD card. Looks different but it is the same. I think it cost a buck, while you're waiting around for a better answer check it out.
     
  3. barski

    barski Member

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    It sounds like a driver issue. I would try uninstalling the current drivers and download the ones in the link i provided. They maybe the same drivers but its possible one of your drivers are corrupt.

    You also could also try it with your phone in debugging mode.
    Settings>Applications>Development> and check USB debugging.



    Motorola 4.7.1 Drivers
     
  4. chkmate

    chkmate Silver Member

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    I agree with all the above. It definately sounds like a driver issue. But usually if your computer picks up a different device it automatically installs the driver for that device and runs that program. I very rarely see a computer nowadays that won't install it for you.

    Or go with hookbill's wifi app suggestion. I have used that program, works well.

    And of course if all else fails it would be call warranty service time and explain issue. This resulting in a new phone shipped to you.
     
  5. joeLENN1012

    joeLENN1012 Member

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    My Dx would connect fine with usb mass storage but it broke and when i got my replacement one last week it also will not connect to usb mass storage now....wierd
     
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