Can no longer dial calls hands free. Help!

Discussion in 'Motorola Droid MAXX' started by rosariorose9, Apr 3, 2016.

  1. rosariorose9

    rosariorose9 Active Member

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    My Droid Maxx connects via BlueTooth to my hands free (BlueAnt) wireless car 'speakerphone', and will allow hands free conversations if someone calls me...but it will no longer allow for me to hands free 'dial out'. When I try to do so, I get the message (through the BlueAnt): "This feature is not supported on the connected phone." I know that the fault lies with my Droid, and not the BlueAnt, because I can hands free dial out using my wife's iPhone.

    Any suggestions will be most gratefully entertained!
     
  2. mountainbikermark

    mountainbikermark Super Moderator
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    Have you tried to unpair the earpiece then pair it back?
    Have you tried looking at the connection in Bluetooth to make sure the feature is enabled for that device? I'm not sure how it works on your phone but my Samsung phones I long press the Bluetooth icon in my pull down area, look for the device in question and tap the gear looking icon to its right and make sure everything is checked that I want checked.
    Hope that helps

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  3. Sajo

    Sajo Diamond Member

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    In addition to what Mountainbikermark suggested, how are you trying to initiate the hands free call? Are you using Google Now....speak your launch phrase...then call {Name} ?

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  4. rosariorose9

    rosariorose9 Active Member

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    Thanks to you both for your help, but so far, no luck getting it to work.

    1. I did unpair the BlueAnt, and re-paired it, but that didn't fix the problem.
    2. I cannot find any 'area' on the phone to enable or disable the hands free dialing feature.
    3. In answer to sajokaz's question, I am using the BlueAnt commands ("BlueAnt Speak To Me/Phone Commands/Call Mr. X") to initiate calls.

    Aaaarrrgghh!
     
  5. Sajo

    Sajo Diamond Member

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    Have you tried using the Moto App? It has always worked good for me on a Maxx, Turbo and Turbo 2. Once you setup & train your launch phrase you should be able to make hands free calls using Moto Voice on any Bluetooth device

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  6. rosariorose9

    rosariorose9 Active Member

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    Thanks, sajokaz, but I don't want to use the Moto App. The BlueAnt handsfree dialing (truly handsfree - it's not necessary to engage an app) has worked great for me...until now.
     
  7. rosariorose9

    rosariorose9 Active Member

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    Telephoned Verizon and Motorola tech support (you know I'm desperate if I tried them!), and they could not figure it out.
     
  8. Sajo

    Sajo Diamond Member

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    So that app used to work just fine on tour Droid Maxx? If so, something must have changed. Maybe an update to that app? Or something else updated and caused it to stop working.

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  9. rosariorose9

    rosariorose9 Active Member

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    Thanks, sajokaz. There's actually no Droid 'app' directly involved here. The software in the BlueAnt activates the hands free dialing capacity of the Droid Maxx (as it does with the hands free dialing capacity in my wife's iPhone), using the contacts which have been downloaded to the BlueAnt. Can't comment regarding the possibility that an update to an unrelated app is responsible, since my Droid updates apps automatically (and often!)
     
  10. Sajo

    Sajo Diamond Member

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    But it did work correctly for a while, on that phone?

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  11. rosariorose9

    rosariorose9 Active Member

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    ^^^^
    Yes it did - for at least a year....
     
  12. Sajo

    Sajo Diamond Member

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    Hmmm, something must have changed. New firmware in the BT device? An app update on the phone? Can you think of any apps that updated around the same time it stopped working?

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