Can I return my Razr Maxx to Verizon or not?

Discussion in 'Android General Discussions' started by GSdub510, Jun 5, 2012.

  1. GSdub510
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    GSdub510 New Member

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    this is my second one. the first one had dead pixels so i exchanged it for a new one. this new one that i just got yesterday has a dead pixel right in the center of it. i dread going back to verizon to tell them this again but i don't want a defective screen.

    are you allowed to return more than one device? what i want to do is return the maxx, activate my fascinate, pre-order the samsung galaxy s3, and then upgrade to that, all while keeping my unlimited data. can i do this?

    thanks
  2. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    First question, I wouldn't stand for a new one with a dead pixel, so I wouldn't hesitate to take it back. Dead or stuck pixels are essentially a thing of the past.

    Whether they'll let you exchange or return no is a whole other ballgame. It never hurts to ask, and especially if you've experienced problems across multiple units.

    Good luck!

    Sent from my DROID RAZR MAXX using Xparent ICS Tapatalk 2 with Google voice to text translation. Please excuse any minor spelling, punctuation, capitalization or grammatical errors.
  3. Vulcan1600
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    Vulcan1600 DF Super Moderator Staff Member Premium Member

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    Are you still within the first 14 days since you upgraded? That's the main question. If you're over the look-see period, then you'll be getting a Certified Like New replacement. I wouldn't put up with a dead pixel on the screen so I'd get it replaced under the warranty.
  4. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    Wouldn't be able to stand a dead pixel on a new phone, get that defected unit replaced:p
  5. trabbando
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    trabbando New Member

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    i don't think so
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i want to return my verizon droid razr

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will tk maxx do an exchange if return date just past?