Calling Issue

Discussion in 'Android Tech Support' started by Maddy30, Oct 31, 2015.

  1. Maddy30

    Maddy30 Member

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    Hi Friends,
    A buddy of mine recently found out that her phone is rooted and the imei number is changed, when she tried making a call it’s saying not registered on network and none of the network works. She tried the method of going into service mode and turning off the FTM( FIELD TESTING MODE) but the code won’t work. I can´t seem to find any info to help her. Help! Thanks in advance.
     
  2. cr6

    cr6 Super Moderator
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    Where did she purchase the device? She'll need to contact her carrier to make sure the device isn't stolen. It's likely someone sold her a device that was either reported stolen or sold their own device that wasn't fully paid off. She'll need to verify the imei number and then (if it's good) get an unlock code from her carrier. I think there are websites that check the imei numbers as well as obtain codes.
    Hang in there, I'm sure others will weigh in on this subject.


    S5 tap'n
     
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  3. Jeffrey

    Jeffrey Premium Member
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    First step is to contact the carrier to verify the phone is legit.
     
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  4. Maddy30

    Maddy30 Member

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    Thanks for your answers. I told my friend what you guys wrote and I still haven´t heard from her about it but when I do hear from her, I will keep you updated thanks.