Callers cant hear me, mic problem??

Discussion in 'RAZR HD and RAZR HD MAXX Support' started by Cyfarms, Sep 24, 2014.

  1. Cyfarms

    Cyfarms New Member

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    Current Phone Model:
    Razr HD
    I have a Razr HD. Occasionally in past callers couldn't hear me, all I get is Hello, Helllo, Hello. Now the mic seems to have quit working completely. Does not make any difference if it on speaker phone, still nothing. However I did figure out when using the camcorder, it picks up sound perfectly. I tried doing a reset and nothing changed. Is there a separate mic for the camcorder? If there is can the front mic be replaced? Thanks for the wife, currently using the wifes old Iphone and I want mine back!!
     
  2. kmf1

    kmf1 Senior Member

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    Have you tried calling your carrier's tech support? Sometimes it's just a simple fix on their end of things.
     
  3. Sajo

    Sajo Diamond Member

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    Kind of sounds like a hardware failure if the reset you did was a Factory Data Reset. One easy way to tell is put the phone in Safe Mode. When in Safe Mode, only the core system apps run (no Play Store apps). If the mic still dies not work...probably a hardware failure. If the mic does work in Safe Mode...then there is an app from the Play Store causing the issue.

    Sent from my XT1080 using Tapatalk
     
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