When I got the phone a month ago, all was great. Now, I don't know if it's because I've been getting more calls to finally notice or what. The issue is that when I'm on the phone with someone I have to have it on the lowest possible volume setting, or the speaker sounds very tinny and distorted. If I go up more than 2 notches I can't even understand the other person. I've never had the other person complain at all. I tried the ##7764726 thing to change it to the evrc-b and that didn't help at all.