Call Quality

Discussion in 'Android General Discussions' started by thelion, Dec 26, 2009.

  1. thelion

    thelion Member

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    So, I had a (3) Droid(s). One of which I had after the update. All three had severe call quality issues so I got an Eris (huge mistake).

    VZW has now decided they will give me back my Droid if I want it. I have to decide by Tuesday. So here is my question:

    Has anyone discovered any sort of fix for the call quality issues on the Droid? Basically, where I live I get great reception on any phone except my Droid. All three made it sound like I was crackling paper into the phone. Any ideas? Is this common?

    I really hate the Eris. I mean really, really hate it. I loved my Droid except for the call quality. It was literally everything I wanted in a phone ... except the whole phone issue. :)
     
  2. kevdog

    kevdog Member

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    Did you ever do a *22899 to set the phone to use the most local towers?
     
  3. dezymond

    dezymond Tech Support Mod
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    did you check out Viperboy's sticky on the Tech Issue sub forum?
     
  4. thelion

    thelion Member

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    Yes I did *2899, and no I didn't bug Viperboy because he seems busy enough and I have dealt with TONS of techs from VZW.
     
  5. viperboy

    viperboy Member

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    *22899 is just like *228 option 1. I would recommend doing *228 option 2 if you are trying to do just the PRL update.

    And check out my thread in my sig. The fix for your audio issue is in that first post. It should really help. Let me know if it doesn't.
     
  6. thelion

    thelion Member

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    I did the option 2 on *228 as well. Le sigh.

    I looked into the solution in that link. Question: I was told by a few reps that doing this could cause my phone not to work in some areas. True? Not true? Too few areas to care about?

    I really want my Droid back but not if it cannot call people...
     
  7. jsb432

    jsb432 New Member

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    My belief is that the relatively poor audio quality is inherent in the current hardware/firmware setup. Hopefully it's a firmware issue that can/will be resolved soon - that's what I was hoping for when I decided to keep the Droid past the 30 day return window.

    With all due respect to Viperboy, who seems to be quite knowledgeable and very eager to help, switching to another codec does not and will not solve the problem There is an audio processing problem with the device, that manifests in "noise" on both phone calls and music playing (mp3's, Pandora, etc.). I've experienced BOTH on 100% of the phones I've tried (about 15) and unless all the bad devices were shipped to New England, New York, and at least one to TX (where my first Droid was FedEx'd from) - it's just the way the thing is right now. The only reason there aren't more complaints...frankly, we're just too particular -and the majority of people either don't notice/aren't bothered by the noise, or they came from a combination of device/provider that was worse and so this really is an improvement for them. I've had a Blackberry on VZW for years and they've always been practically "pin drop" clear just about everywhere I went. If the Droid can't even come close to that - it's a Droid-Motorola and/or Android-Google problem, plain and simple.

    I keep an eye on many forums and have tried all the fixes I've come across (it still cracks me up when people suggest dialing *228 to update their towers, I know they're trying to be helpful, but come on....)

    Again, this is just a summary of my experience, and a distillation of what I've gathered online...but until I get a Droid in my hands that sounds clean, that's my story and I'm sticking to it.
     
  8. thelion

    thelion Member

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    jsb, it isn't the "noise" problem for me. That never was an issue for me. It is the fact that I had severe static on my end (ok, maybe severe is a bit harsh - bad for how far technology has come) and people reported me dropping in and out of conversations.

    My first Nokia wasn't this bad. Fix yourself, Droid. :( I miss you.
     
  9. jsb432

    jsb432 New Member

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    lion, I suspect part of the problem is in the varied perceptions and descriptions of the audio quality issues some of us are having. Kind of like how people try to describe the noise their car is making when describing it to their mechanic...one man's thunk is another man's clunk. Ask a hundred people to describe the same conditions, and you'll get 101 descriptions - but the problem is the same. Possibly the case here.

    It's compounded by the variables in each unique phone call combination of the devices on either end, and the wireless and wired network path on each call. So, it's impossible to really compare the various fixes being suggested and relatively difficult to determine whether things are getting any better.

    That said, in my opinion, one of the best repeatable tests is to call voicemail. When I call on my Droid, I hear the woman's voice fairly clearly - but the problem is that I hear a static/hiss for milliseconds before and after her voice. I just keep hitting the wrong password to get her to keep talking, and make sure it's really there. Then I pick up my wife's phone (Curve 8330, VZW, the same model I had until a month ago) and do the same thing. Crystal freakin' clear. This is a highly repeatable test that at the very least, eliminates (or at least seriously minimizes) the other device and cell tower/network connection variables. This "noise" is present during calls, and contributes to the difficulty in maintaining the conversation. Voicemail is one-way, but conversations are duplex - so that complicates (and in my opinion degredates) it further.

    If what you describe as "dropping in and out of conversations" is what I think it is, that also seems to be a problem occasionally.

    FWIW, and slightly off topic, but I believe related - the other standard "repeatable" test I use is on the music side. I can play a song via either the music player or Pandora, then turn the volume all the way down (via the volume rocker on the phone) and hold the speaker to my ear. I hear "noise", it's a very low, hiss/static/whatever that just should not be there. I'm no harware or software engineer - but I think that the two are related....
     
  10. masters

    masters Member

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    *228 does nothing for call quality.. It only changes the Preferred Roaming List , or the signal strength IF there are more towers in your area..

    Try this, it changes the codec or the quality of the sound.. It changes how the phone handles the conversion from sound to digital..
    ##7764726 (##PROGRAM)
    CALL Button
    Enter SPC Password - 000000
    VERIFY
    04 Vocode
    Select EVRC-B

    If you don't know what EVRC-B is then..
    Let me google that for you


    .
     
    #10 masters, Dec 26, 2009
    Last edited: Dec 26, 2009
  11. jsb432

    jsb432 New Member

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    Seriously, the EVRC-B thing? Ummmm.....I don't mean to be rude, but when I said "I've tried all the fixes I've come across" - that included the two most common things that so many people seem to love throwing out there over the past 5-6 weeks - changing the codec and updating your roaming. It also includes countless hours keeping an eye on (and actually searching) about a half dozen Droid/Android forums, including Motorola's - as well as speaking with VZW and Motorola techs - and trying those suggestions on multiple devices.

    Again, please don't take this the wrong way, but suggestions from Tier 1 CSR/techs that are reading troubleshooting steps off their monitor on a call center floor in Asia are not going to improve the situation. What I am describing is a real and so far unfixed/unfixable problem with the device.

    The EVRC-B switch may very well make a difference in the "quality" of certain aspects of a call - however, it made absolutely no difference in the problem I described above. Also, it would have absolutely nothing to do with the music audio quality issue.

    I'm curious if you have good hearing and if you've tried either of the troubleshooting steps I described above (in a completely quiet room)?
     
  12. masters

    masters Member

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    I was responding to thelion not the jsb "seriously"..

    *228 helps with reception (sometimes)
    EVRC-B helps with (mostly outgoing) call sound quality..

    "seriously" jsb, you have a problem
     
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