Call quality is utter garbage

Discussion in 'HTC ThunderBolt' started by mitchb2, Mar 19, 2011.

  1. mitchb2
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    mitchb2 New Member

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    Even with a network extender the phone is useless. Nobody can hear me, they say it cuts in and out.

    Crap. AND it drops calls...with a network extender! And we're smack in the middle of an area that is flooded with signal.
    Last edited: Mar 19, 2011
  2. BigMcGuire
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    BigMcGuire New Member

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    You kidding me? Call quality has been the best I've ever had. And people tell me I have insane hearing. I have the volume as low as it can go and it's so loud and clear that I can't keep my ear on the phone cuz it's so loud. I ask people how I sound vs my OG Droid and they tell me a lot better. People would always tell me I sound crappy on my OG DRoid (even with ERVC-B).

    I've tested this in 3 other places too, audio quality has been the best I've ever had.
  3. n0yxl
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    n0yxl Member

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    Sorry to hear about your call quality issues. I would go to a VZW store and get an exchange.

    I've actually had better call performance than my old D1; and that phone was pretty good!
  4. mitchb2
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    mitchb2 New Member

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    Does Verizon even have live chat for support? I can't call them because my $250 phone is worthless.
  5. n0yxl
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    n0yxl Member

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    I agree with you about call performance. He may, and probabably has a bad phone.
  6. n0yxl
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    n0yxl Member

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    I would walk into my nearest store. :)
  7. drewdown757
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    drewdown757 New Member

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    definitely go into your nearest store, i just got my thunderbolt today and the call quality on it so far is as clear as can be...
  8. Raptor007
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    Raptor007 Member

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    Sorry you are having issues, but my TB is working perfectly. My calls have all been very clear and better than my last few phones. Could be a bum phone or something else.
  9. mitchb2
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    mitchb2 New Member

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    Actually, something is going on. None of our 4 phones can make calls. They either drop, or the person at the other end says the dropouts are unbearable.
  10. BigMcGuire
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    BigMcGuire New Member

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    You said you were using a network extender yes? I have the latest Samsung network extender right next to me and in all honesty the reliability of that thing isn't all that great. It requires weekly restarts - try unplugging the power supply, wait 30 seconds, plugging it back in. My Thunderbolt loves my network extender. Not having any problems with it.

    I bet you that's the problem. No way 4 random Thunderbolts are all having the same problem.
  11. n0yxl
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    n0yxl Member

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    Good to know that it's not your brand new Thunderbolt though ehh?

    Maybe try rebooting your modem and router if under a network extender.
  12. stevenas
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    stevenas New Member

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    I'm getting AMAZING call quality. And it's really loud (I have the in-call volume set low).
  13. mitchb2
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    mitchb2 New Member

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    I have a struggle ahead. We had zero service when we moved in. bought the extender, and still no service. I don't have service until I get about a mile away. I think I'm going to have to seek termination of contract.
  14. trebb
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    trebb New Member

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    Then you need to find a provider that has better service for your house. If you knew you had crappy service, why would you come here spouting off about how the phone sucks?
  15. mitchb2
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    mitchb2 New Member

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    At least you spent time to "spout off" about something stupid and pointless.
  16. guidot
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    guidot Developer Relations Staff Member Premium Member

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    I don't know about that.

    He was spouting about your spouting, before troubleshooting.
  17. A.Brooks
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    A.Brooks Member

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    Then you may have a bad device, mine is WAAAAAY better now.
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