broken screen on droid razr need help

Discussion in 'Droid RAZR Support' started by bullet1014, Jul 22, 2012.

  1. bullet1014
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    bullet1014 New Member

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    i just dropped my razr and broke the screen how can i unroot and go back to the original ROM it has the eclipse ROM on it
  2. MattyP
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    MattyP Rescue Squad Rescue Squad

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    Is the phone still functional with the broken screen?
  3. bullet1014
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    bullet1014 New Member

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    i cant see anything on the screen but it still recieves text and calls but i cant see anything
  4. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    If your screens broken, its not a warranty situation so why do you need to unroot? I'm just curious...

    DROID RAZR MAXXIMIZED!!!! PREPARE TO BE VANQUISHED!!!
  5. bullet1014
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    bullet1014 New Member

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    i want to send it back so i can get can it replaced by insurance
  6. bullet1014
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    bullet1014 New Member

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    not sure if i need to unroot and remove that ROM or not so i can send it back unless somebody has another solution to get it fixed
  7. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Is your phone insurance through Asurion? I don't think you send the phone back to them :confused:

    DROID RAZR MAXXIMIZED!!!! PREPARE TO BE VANQUISHED!!!
  8. bullet1014
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    bullet1014 New Member

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    yeah its asurion. So it wouldnt matter if my phone was rooted and a different ROM?
  9. bullet1014
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    bullet1014 New Member

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    it looks like its the internal screen thats cracked
  10. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    No because they don't get your old phone from what I know...

    DROID RAZR MAXXIMIZED!!!! PREPARE TO BE VANQUISHED!!!
  11. MattyP
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    MattyP Rescue Squad Rescue Squad

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    If the phone can't turn on I don't see how they would know it's rooted, but I am not 100% sure about that. And by the time they could get it fixed or repaired or whatever, it will be too late because you would already have your replacement. :)
  12. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    I'm pretty certain that you keep the phone on an insurance claim.

    DROID RAZR MAXXIMIZED!!!! PREPARE TO BE VANQUISHED!!!
  13. MattyP
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    MattyP Rescue Squad Rescue Squad

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    I don't know for sure ... I have never made a claim. :)
  14. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Me neither :)

    DROID RAZR MAXXIMIZED!!!! PREPARE TO BE VANQUISHED!!!
  15. Caesars
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    Caesars Well-Known Member

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    When i formerly worked at a larger network that sold asurion, you sent back the broken phone. That was about 2 years ago though.

    Googorola MAXX
  16. marleyinoc
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    marleyinoc Member

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    We just filed w/ Asurion for an incredible that stopped charging and had to send phone back.

    ,,,..... Bionic ICS 6.7.232 'stock' w/ root
  17. cris
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    cris Member

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    i just filed for a claim on my razr, i think the battery puffed and cracked the screen, but verizon said it was physical damage but anyways after 99$ im getting a new one, and it says on the calim form that i have 15 days to return the phone in the provided paid shipping package.
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