Brand new Motorola Razr M - shut itself off and will not turn back on.

Discussion in 'Droid RAZR M' started by cs3, Mar 8, 2013.

  1. cs3

    cs3 Member

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    So it seems like this is a pretty common issue with the M.
    Have either Motorola or Verizon acknowledged the problem or determined what is causing it?
     
  2. jgiannettict

    jgiannettict Member

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    No answer...they need to get on this asap......correct it with an update....
     
  3. netizenmt

    netizenmt New Member

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    Seriously, I have never had this problem. I even had a ROM I was testing suck my battery down to 2% before I realized it and had no problems getting going again. I think it's just a case of the Law of Averages catching up with you. I wouldn't be afraid to trade it in for another if I were you.

    Sent from my Droid Razr M using Tapatalk 4 Beta
     
  4. jgiannettict

    jgiannettict Member

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    I dont think its a law of averages. .its real common problem.

    Sent from my SCH-I545 using Tapatalk 4 Beta
     
  5. videoross

    videoross New Member

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    my motorola Razr M turns off

    Go to settings, developer options, stay awake, this keeps the screen illuminated during charging but also works for stopping the phone from turning off randomly.
     
  6. VRSCF09

    VRSCF09 New Member

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    Motorola RAZM XT907 Shut ifself off & will not turn back on

    Thanks a bunch, I've tried what you suggested and it works.

    dancedroid

    VRSCF09 Memphis, TN
     
  7. Peru_Serv

    Peru_Serv New Member

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    Motorola RAZR Will Not Charge Or Power On

    I have a Motorola Razr D1 I think it is. I've had it for less than a month. Yesterday it started running very hot and I noticed that the battery was draining quickly. The phone shut itself off just before I reached my office. I immediately plugged it in and I know the charger made contact because the three buttom buttons lit immediately. It will not charge, however, nor will it power on. I took the battery out and took it home and then plugged it into my wall outlet and left it overnight. The phone does not seem to have charged, the charge icon does not go on, nor does the phone power on.

    I've tried holding the power button and the volume up button but it does not reset. I've also tried the power button and the volume down. I can only assume that the phone is broken and I'm taking it in for service today.

    Edit: The tech got it charged but it's still draining power very fast - lost 10 percent of battery charge in 30 minutes without any use at all. It claims the biggest drain of the battery is the screen. I'm using the battery save mode that came with the phone that's supposed to automatically adjust screen brightness to save battery power.
     
    #19 Peru_Serv, Feb 7, 2014
    Last edited: Feb 7, 2014
  8. FREE100KSECRET

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    Droid RAZR When Screen Blanks Out After Call, Screen Won't Come Back Without Reboot

    Droid Razr has been giving me fits off and on for months. Simply put, when screen shuts off, the whole phone dies, only thing that is lite up is green lite or bottom functions, no screen. When someone calls, it rings, and if I hit the right spots to unlock blank screen, I can answer phone, but no screen lites up. I've done the reset to factory settings, cleared out all data, hit the power on and volume down buttoms a hundred times to get screen to lite again, but it still shuts off when screen goes off.

    I keep phone plugged into computer most of the time, so it is always fully charged, so it is not battery issue as far as I can tell. When not plugged in, battery holds charge, but again, once screen shuts off, so does screen. Because I am always plugged into computer, it is always charging, so I set the function where screen stays on while charging under advanced options. It works fine, but the minute I am away from computer with phone, it goes back to dead mode when screen shuts off.

    I have tried everything I know with no luck, but again, it is freaky, it will come and go, so not what you would expect with most problems, so with contract not up for a few more months, anyone know anything else to do to solve this mystery. Phone is hardly used, still has protective coating on back as I use other phones when I am out due to this issue for months now.

    Thanks,
     
  9. Sajo

    Sajo Diamond Member

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    Do you have any apps installed that might affect the screen & power controls: battery savers, task managers, custom dialers, etc? If an app is causing the problem, you might have downloaded the same problem app after the factory reset & brought the problem right back onto the phone. Have you tried running the phone in Safe Mode for a whole day and have someone call you to see what happens? Safe Mode will only load & run the apps that came on the phone, no Play Store (downloaded) apps will run. If the problem does not happen in Safe Mode, you know it's a Play Store app causing the problem. If the problem does still happen in Safe Mode, it could be any number of things. That would be a good place to start. The only thing with running in Safe Mode is after returning to regular mode, some apps might make you re-enter your password; shouldn't be a major problem. Here is a link to a VZW page with Safe Mode instructions. Hope this helps.

    Safe Mode - DROID RAZR M by MOTOROLA
     
  10. FREE100KSECRET

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    Thanks for response, but I have reset phone to original settings removing all apps, not that I had many to begin with, but figured this would eliminate the possibility, wish I had known about safe mode before given it was a BPITA getting phone back to all my settings. I tried safe mode, and same thing, the moment I get call, the screen will shut off while on call, then won't come back on, but if I don't get a call, and it is plugged into computer charging, then screen stays on now that I set it to stay on while charging. Is there a way to keep the screen on while on the phone to avoid having to reboot it everytime I get off call.

    Thanks again,
     
  11. Sajo

    Sajo Diamond Member

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    It could be a bad proximity sensor? There are apps on the Play Store that you can download to test the proximity sensor. If the sensor is working the screen should be On during a call when the phone is not near your face & screen Off when it is near your face. If the sensor is bad, you might need a new phone.
     
  12. FREE100KSECRET

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    Yes, only if I put it to my face does screen go off, not when I am on speaker phone which is what I have been doing to avoid the constant hassle of rebooting, especially a pain when another call is coming in, I can't see what buttons to hit when screen is black, so sometimes I get lucky and hit the right spot. lol

    Thanks,
     
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