Brand new Motorola Razr M - shut itself off and will not turn back on.

Discussion in 'Droid RAZR M' started by cs3, Mar 8, 2013.

  1. cs3
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    cs3 New Member

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    I bought a new Razr M (model XT907) for my wife earlier today.
    We got home from the Verizon store and it was working fine. She noticed the battery was very low so we put it on the charger for about 90 minutes.
    The battery completed died (while still on the charger) and now wont turn back on. Its completely dead.

    Ive tried plugging it in on various outlets around the house, and using multiple chargers and even a car charger, and nothing happens. No power, no light, nothing.

    Im obviously going to take it back to Verizon tomorrow, but is this a known issue with this model? Anyone else have the same problem? Again, this is a brand new phone. If this is a recurring problem with no known fix I wont keep it, and will get her something else.
    I have a Droid 4 and have never experienced anything like this.

    If anyone can offer any help I would appreciate it. Thanks!
  2. lowvolt
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    lowvolt New Member

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    Hold down power and volume up and volume down until the screen flashes. Could take up to about 60 seconds.then if it doesn't power up automatically press power button.
  3. cs3
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    cs3 New Member

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    I tried that after reading a few other threads, but still nothing.I called verizon tech support and they told me to just take it back for an exchange.
    Do you know what causes this problem, and if happens often?
  4. GoCliffGo05
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    GoCliffGo05 Developer Relations Staff Member Premium Member

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    You're the first person I've seen have this problem with a brand new M. Sounds like a 1 in a million (low balling) chance of happening. Just rotten luck, must be a defective phone. Bad charging port or some sort of hardware issue. I very highly doubt you will have a problem with another M.

    When you get a new phone, whatever it is, completely charge it before turning it on the first time.

    Sent from my DROID RAZR HD using Xparent Cyan Tapatalk 2
    Last edited: Mar 9, 2013
  5. lloydstrans
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    lloydstrans Well-Known Member

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    They are ship with ample charge for those that don't heed the instructions. Sounds like a bad battery off the get go.

    If it's not HD it might as well be a newspaper.
  6. GinRicky
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    GinRicky New Member

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    Have had the Razr M for a couple months; three times now it has not responded to the power button to wake it back up after charging. A combination of doing the soft reset, power and volume down button, and plugging/unplugging charger has worked every time. The last time it did this simply the soft reset worked, and I noticed a screen flash as though it was apparently still on beforehand, but just wouldn't come back out of standby. It does not appear to matter at what level of charge the battery is, either. Other than that I've had no problems.
  7. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    This is generally true. From the battery manufacturer, the batteries are shipped with between 40% and 50% charge, but this is not done so the end user can immediately power it up and use it till it dies...but instead so the battery doesn't slip into "Protection Mode" and become unresponsive to a charger. This is of course, not how it's explained at the Phone Center Stores and other Cellular Phone dealers. Instead, they power the phone up at the counter, show you how to set up your Google account and send you on your way surfing and calling without even the hint of a warning that you should FIRST FULLY CHARGE the battery BEFORE using it normally, even though the instructions clearly state the same (see below).

    View attachment 62881
    Droid RAZR (note how it shows the charging FIRST...THEN powering up)!

    View attachment 62879
    Droid RAZR & RAZR MAXX
    View attachment 62880
    Droid RAZR MAXX HD


    The little "clocks" at the bottoms of the images show the MINIMUM recommended charging time for the first charge cycle. For the RAZR and RAZR HD (not the HD MAXX), it's 3.5 hours, and for the RAZR MAXX and HD MAXX, it's 5.5 hours.

    Lithium Ion Polymer batteries will lose the top 10% of the full charge (100%), in the first 24 hours simply due to a phenomenon known as "Self-Discharge", but after that the percentage of charge lost due to the Self-Discharge decreases to about 2% per 24 hours initially at 90% and eventually decreases to about 2% per month at around the 50% mark. By charging to 40% to 50%, the manufacturer enables the battery (and phone), to sit on a shelf at a warehouse for many months without Self-Discharging to 0%.

    If the battery were allowed to Self-Discharge much beyond the "0%" level (which is about 3 Volts), and instead reach or exceed the minimum level of between 2.7 and 2.5 Volts, the battery has a protection circuit built inside that essentially puts the battery to sleep. This is done to prevent the battery from self-destructing - a phenomenon that can result in a violent eruption of hot gasses and flames, essentially a mini-explosion. Any battery that's been allowed to remain below the targeted minimum voltages for an extended period of time can be at risk of this catastrophic destruction, so the manufacturer puts this protection circuit in place to protect those that handle them and also the end users.

    Also as I have said SO many times, EVERY Lithium Ion powered phone should be FULLY CHARGED BEFORE using the first time. We can excuse the few minutes that it's configured at the store perhaps, as long as the phone is then POWERED DOWN and FULLY CHARGED as soon as possible. Certainly NOBODY should be using the phone right from the store and assuming it's OK to continue using it until it dies or until they go to bed that night. This is a recipe for failure as the Meter will become confused as to what charge the battery can hold, and can eventually lead to very strange power readings, what appears to be rapid depletion of battery power, and potentially an eventual complete failure to take a charge at some point.
    Last edited: May 15, 2013
  8. bigbadwulff
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    bigbadwulff Member

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    SOunds like a bad battery. To restart after a charge sometimes takes holding the power button in for a while. Sometimes that brings up the battery symbol, sometimes not. Your results may vary ;)
  9. DevrinK
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    DevrinK New Member

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    THANKS! Just used this to get my daughter's RazrM back. Unit went to sleep and wouldn't wake up. Plugged in to charger and din't even bring up the charging indicator. Very much appreciated as I thought this was her latest paperweight.
  10. WStendrup
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    WStendrup New Member

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    Thank you!

    This worked when I held down the "Power" and "Volume Down" buttons simutaneously for nearly 60 seconds; this saved me a frustrating trip to "the store." Thanks again!
  11. svl66
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    svl66 New Member

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    bought a new Razr M last week. Since then, it has shut itself off 3 times. and was a PIA to restart. Thinkin bout bringing it back and getting a G-S IV
  12. bweN diorD
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    bweN diorD Well-Known Member

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    you should defiantly return it for at least an exchange before its too late. i wouldn't put up with that.
  13. cs3
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    cs3 New Member

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    So it seems like this is a pretty common issue with the M.
    Have either Motorola or Verizon acknowledged the problem or determined what is causing it?
  14. jgiannettict
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    jgiannettict New Member

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    No answer...they need to get on this asap......correct it with an update....
  15. netizenmt
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    netizenmt New Member

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    Seriously, I have never had this problem. I even had a ROM I was testing suck my battery down to 2% before I realized it and had no problems getting going again. I think it's just a case of the Law of Averages catching up with you. I wouldn't be afraid to trade it in for another if I were you.

    Sent from my Droid Razr M using Tapatalk 4 Beta
  16. jgiannettict
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    jgiannettict New Member

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    I dont think its a law of averages. .its real common problem.

    Sent from my SCH-I545 using Tapatalk 4 Beta
  17. videoross
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    videoross New Member

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    my motorola Razr M turns off

    Go to settings, developer options, stay awake, this keeps the screen illuminated during charging but also works for stopping the phone from turning off randomly.
  18. VRSCF09
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    VRSCF09 New Member

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    Motorola RAZM XT907 Shut ifself off & will not turn back on

    Thanks a bunch, I've tried what you suggested and it works.

    dancedroid

    VRSCF09 Memphis, TN
  19. Peru_Serv
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    Peru_Serv New Member

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    Motorola RAZR Will Not Charge Or Power On

    I have a Motorola Razr D1 I think it is. I've had it for less than a month. Yesterday it started running very hot and I noticed that the battery was draining quickly. The phone shut itself off just before I reached my office. I immediately plugged it in and I know the charger made contact because the three buttom buttons lit immediately. It will not charge, however, nor will it power on. I took the battery out and took it home and then plugged it into my wall outlet and left it overnight. The phone does not seem to have charged, the charge icon does not go on, nor does the phone power on.

    I've tried holding the power button and the volume up button but it does not reset. I've also tried the power button and the volume down. I can only assume that the phone is broken and I'm taking it in for service today.

    Edit: The tech got it charged but it's still draining power very fast - lost 10 percent of battery charge in 30 minutes without any use at all. It claims the biggest drain of the battery is the screen. I'm using the battery save mode that came with the phone that's supposed to automatically adjust screen brightness to save battery power.
    Last edited: Feb 7, 2014
  20. FREE100KSECRET
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    FREE100KSECRET New Member

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    Droid RAZR When Screen Blanks Out After Call, Screen Won't Come Back Without Reboot

    Droid Razr has been giving me fits off and on for months. Simply put, when screen shuts off, the whole phone dies, only thing that is lite up is green lite or bottom functions, no screen. When someone calls, it rings, and if I hit the right spots to unlock blank screen, I can answer phone, but no screen lites up. I've done the reset to factory settings, cleared out all data, hit the power on and volume down buttoms a hundred times to get screen to lite again, but it still shuts off when screen goes off.

    I keep phone plugged into computer most of the time, so it is always fully charged, so it is not battery issue as far as I can tell. When not plugged in, battery holds charge, but again, once screen shuts off, so does screen. Because I am always plugged into computer, it is always charging, so I set the function where screen stays on while charging under advanced options. It works fine, but the minute I am away from computer with phone, it goes back to dead mode when screen shuts off.

    I have tried everything I know with no luck, but again, it is freaky, it will come and go, so not what you would expect with most problems, so with contract not up for a few more months, anyone know anything else to do to solve this mystery. Phone is hardly used, still has protective coating on back as I use other phones when I am out due to this issue for months now.

    Thanks,
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